customer relations Dallas, TX
Job description
Job Summary
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints. This is a full time opportunity with phenomenal benefits, and competitive pay!
Why CBRE?
- Full Benefits (medical, dental, vision, 401K match)
- Paid time off and Holiday Pay
- 100% work from home!
- Room For Growth
Essential Duties and Responsibilities
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires, and follows up with customers to ensure satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets with updated service information as needed.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as needed.
May assist with the training of new hires and temporary employees on CMMS, database, email, Live Chat and Call Center procedures.
Education and Experience
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
Interpersonal Skills
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Other Skills and Abilities
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
CBRE is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation during any part of the application process due to a disability, please let your recruiter know.
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
