Back

customer relations Remote

CareXM

Full Time Remote 14 - 13 USD HOURLY Today

Job description

Job Title: Customer Service Representative for Healthcare – Night Shift & Weekend(s)

Location: Remote

Pay: $13/hour ($14/hour for Bi-Lingual Spanish/English speakers) + Bonus

Schedule: Daytime training for three weeks & Weekday with Weekend(s) work schedule

Summary:

As a Customer Service Healthcare Representative at CareXM, you will be responsible for providing support and information to patients and their families. You will be the first person that they interact with, so it is important that you are able to build rapport and provide excellent customer service. We value the hard work and feedback of all of our employees, and we are committed to creating a workplace where everyone feels welcome and valued.

Responsibilities:

Answer incoming calls from patients and their families
Provide support and information about healthcare services
Triage calls and route them to the appropriate department
Resolve customer issues in a timely and efficient manner
Follow up with customers to ensure their satisfaction

Qualifications:

High school diploma or GED
6+ months of customer service experience
Basic computer skills
Strong verbal and written communication skills
Ability to work independently and as part of a team
Ability to handle stressful situations
Willingness to learn and grow

Personal Computer Requirements: You will use your Personal Computer to work. As each system configuration is unique, our requirement specialist and IT team will confirm your configuration will meet the necessary standards.

Internet connection
Webcam
Windows: 10 or Newer or MAC OS: 12 (Monterey) or newer
CPU: 2.5 GHz
RAM: 6GB

Benefits:

Paid training
Paid time off
Health insurance
401(k) plan
Dental Insurance
Vision insurance
Life insurance
Employee assistance program

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military friendly, and Veterans are encouraged to apply!

Post Jobs Online Apply Job