customer relations Leicester, England
Job description
We are looking to hire a Customer Service Assistant to join our small friendly team to help cover our peak demand period. The role is initially a temporary contract of 6 - 8 weeks approx.
Who we are
Capital hair and beauty are the UK's largest independent hair and beauty wholesaler. This role will be for our College Services department, who are responsible for supplying colleges and academies with all of the products needed to deliver there courses, including student starter kits, manufactured on site, with over 30,000 kits supplied each year.
What you'll do
You will work alongside our friendly team to provide a high quality service to our customers, as well as general administration work, The tasks you will be doing include:
- Being a first point of contact for customer calls and emails
- Dealing with basic customer enquiries by phone /email, such as advising delivery times.
- Liaising with other departments to ensure customer issues are resolved
- Liaising with couriers to track customer deliveries and resolve issues
What we're looking for
Successful candidates will be:-
- Excellent phone manner
- Experience within a similar previous role
- Highly organised and able to handle large volumes of calls and customer enquiries
- Have the ability to use initiative and work independently, whilst knowing when to involve senior managers
- Have a good level of computer skills
Hours and pay
- The role is a temporary position for 6 -8 weeks approx
- Starting pay is £11.00ph
- Working hours are 9am to 5pm Monday to Friday
- Overtime options available
Job Type: Temporary contract
Salary: £11.00 per hour
Benefits:
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Leicester: reliably commute or plan to relocate before starting work (required)
Work Location: In person
