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Customer Relations Assistant
This multi award winning luxury travel company are looking for a Customer Relations Assistant to join their friendly customer focused team. Rewarded with a salary of up to circa £26k you will be dealing with all aspects of post holiday correspondence. This includes investigating issues raised with overseas suppliers, and providing a full written or verbal response to the customer.

Customer Relations Assistant - Role & Responsibilities:

• Working as part of the customer services team responding to complaints both verbally and in writing. Fully investigating issues raised with suppliers and internal departments as required.
• Providing high levels of service to resolve issues over the phone as appropriate.
• Assessing any compensation payable and taking appropriate action to recoup costs from suppliers as necessary.
• Handling escalated and sensitive cases with professionalism and care.
• Review of client questionnaires and ensure negative comments are acted upon.
• Play an essential role in quality control, following up on issues to prevent a re-occurrence.
• Providing a first class, professional service at all times, with the ultimate aim being to restore the customers faith in the company.

Customer Relations Assistant - Skills & Experience Required:

• Exceptional verbal and written communication skills.
• Passionate in desire to provide outstanding customer service.
• Previous travel industry experience preferred with knowledge of ABTA Code of Conduct & Package Travel Regulations beneficial.
• Experience of responding to social media posts & reviews.
• Organised and methodical with an ability to work within set time frames and according to deadlines.
• Flexible and adaptable with a pro-active approach.
• Previously, successful candidates have come from a customer relations, customer service, operations, complaints, letter writer background.

Customer Relations Assistant - Key Benefits:

• Salary up to circa £26k according to experience.
• Working hours Monday to Friday 9 to 5, with hybrid working of 2 days in the office and 3 days from home.
• 25 days annual leave plus bank holidays, increasing with length of service plus birthday day off.
• Eligible for company bonus
• Perkbox
• Company matched pension
• Long service awards and recognition
• Cycle to work scheme
• Discounted Holidays and prize draws

Please apply for the position of Customer Relations Assistant by responding to this advert or email your cv to [email protected]