Job description
You’ll work closely with technology, product, retail, and online teams to implement, maintain and, most importantly, improve processes and systems that innovate the customer experience and e-commerce industry.
Responsibilities
- Serve as the first contact and on-call resource for all customers via phone, email and live chat
- Quickly and accurately problem solve for any customer deliveries, transactions and experience that don't go 100% as planned
- Understand our styles and technology inside and out in order to offer fit and style advice tailored to each customers needs
- Use Excel and Google Sheets to track and analyze data for routine problem orders
- Analyze appropriate metrics for measuring customer experience, engagement and satisfaction.
- Understand our shipping, fulfillment and returns procedures from start to finish to help process all customer orders as efficiently as possible.
- Partner with leadership team to create and execute new policies, procedures and client retention initiatives.
Qualifications
- Strong leadership, organizational, administrative and project management skills.
- A creative problem solver that looks for new solutions versus the status quo.
- Flexible and resilient, comfortable with ambiguity, adaptable to a fast changing environments.
- You're serious about your grammar. The difference between you're and your matters to you.
- Looking for passionate academics looking to grow with us.
What We Can Offer
- Health, dental & vision Insurance
- Fitness & wellness benefits
- 401k retirement savings plan with Company matching
- Quarterly clothing allowance
About Buck Mason
CEO: Sasha Koehn
Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Company - Private
Website: www.buckmason.com