Job description

About us

We are professional, customer-centric and creative.

Our work environment includes:

• On-the-job training
• Lively atmosphere
• Growth opportunities

Customer Service Representative

Bonbon Pottery is a fun and creative place for all ages. We are dedicated to providing our customers with an incredible expeirence.

At Bonbon Pottery, we provide customer service with a positive attitude and we treat our employees with respect because we know that no one works for free in the world of ecommerce. We have an excellent work environment with a positive culture and a team that cares about you.

We are looking for a customer-oriented service representative. A customer service representative, will act as a liaison, provide product services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming calls
• Coffee making
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Desired Experience and Education

• 1+ years of experience in a customer service representative position

Job Types: Full-time, Part-time, Freelance
Part-time hours: 20-40 per week

Benefits:

• Employee discount

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Commission pay
• Tips

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• Certificate of Higher Education (preferred)

Experience:

• customer service: 1 year (required)

Licence/Certification:

• DBS (preferred)

Work Location: In person