customer relations Aberdeen, Scotland
Job description
Our public sector client are looking for 3 x Customer Care Officers on a full time temporary basis.
The Customer Service Operations Team deliver efficient, effective and professional services to members of the public and other customers through either face to face, telephone or electronic means of communication in accordance with relevant guidance, legislation and government policy. As an example, this team provide Reception and Customer Service Centre support where team members will work to resolve a wide variety of customer queries, or they will ensure the query is directed to the relevant service within the Council to resolve.
The purpose of this role is to ensure that all enquiries made to the Customer Response Team, are handled appropriately and effectively, with first class customer care. The post holder will play a key role in the digital and assisted digital programme ensuring that customers are supported where required and access council services in a manner appropriate for their needs. The post holder will demonstrate excellent communication and digital skills, work to a high level of accuracy and have a strong customer service ethos.
The post holder will deliver:
Efficient, effective and professional services to customers through face to face, telephone, written and electronic means of communication in accordance with relevant legislation and governance policy.
- Handling enquiries
- Answering incoming calls
- Performing administrative functions
- Updating customer accounts
- Processing customer correspondence
- Take payments
- Perform end of day banking procedures in a secure manor according to guidelines.
- Correct processing or electronic transactions and calculations
Answering incoming calls
- Answer social media enquiries
- Scan documents
- Monitor email inboxes
- Update multiple systems at same time
Performing administrative functions
- Provide constructive feedback on processes and procedures
- Highlight area's where improvements can be made
Candidates will have previous experience in customer facing roles, good IT skills and good at handling issues as they arise.
For more information, please contact Sarah on 01224 621 200.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
