customer relations London, England
Job description
Are you a natural problem solver with a passion for delivering top-notch customer service? We have an exciting opportunity for a Customer Service Representative to join our dynamic team. As a vital part of our customer-focused crew, you'll be the voice of our company, ensuring our valued customers receive the support and assistance they deserve. If you thrive in a fast-paced environment and are driven to go the extra mile, this role is made for you!
Your Impactful Duties:
Customer Delight Expert:
- Become the go-to person for customers, addressing inquiries and resolving issues with professionalism and care.
- Handle a high volume of incoming calls and emails, leaving every customer satisfied and heard.
Product Prodigy:
- Be the expert on our products, assisting customers with valuable information, pricing, and order status updates.
- Seamlessly process orders, returns, and exchanges, ensuring a seamless shopping experience.
Efficient Organizer:
- Maintain and update customer records, keeping our database accurate and up-to-date.
- Collaborate with cross-functional teams, working together to ensure customers' needs are met.
Feedback Champion:
- Spot opportunities to enhance our processes and provide valuable feedback to management.
- Your insights will help us evolve and elevate our customer service.
Your Skillset & Qualifications:
Education & Experience:
- High school diploma or equivalent is a must; an associate's degree is a valuable plus.
- Previous experience in fast-paced customer service roles is highly desirable, setting you up for success.
Communicative Maestro:
- Excellent verbal and written communication skills will be your ticket to customer satisfaction.
- Your ability to think quickly on your feet will shine in resolving issues effectively.
Tech-Savvy Navigator:
- Proficiency in using computer systems and software applications is key to your efficiency.
- Multitasking and prioritizing tasks come naturally to you, ensuring a seamless workflow.
Attention to Detail:
- With your keen eye for detail, you'll ensure data entry is accurate and precise.
Collaborative Spirit:
- You're a team player through and through, yet thrive in handling responsibilities independently.
We Offer More than Just a Job:
Benefits Beyond Compare:
- Paid time off and holidays will keep you refreshed and energized.
- Our retirement savings plan with employer match sets you up for a secure future.
Path to Growth:
- Embrace career development opportunities as you embark on a journey of professional advancement.
Ready to Make a Difference?
If you are fuelled by the passion to deliver exceptional customer service and desire to be part of a team that cares, we invite you to apply today! Share your resume and a compelling cover letter showcasing your relevant experience. Together, we'll make a lasting impact in the lives of our customers. Join us as a Customer Service Representative and be the driving force of our customer-centric success story. Apply now!
Job Type: Full-time
Salary: £23,192.00-£25,249.00 per year
Benefits:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Work Location: In person
