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#Internal

Please note this vacancy is only available to Birmingham City Council employees and Temporary staff who currently work for Birmingham City Council via a recruitment agency.

Customer Service Advisor

Permanent

Grade 2 - £20,812 - £22,777

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Customer Service Advisors wanted!

Do you have a passion for delivering excellent customer service? We are looking for candidates to join our Customer Services Team in the corporate Contact Centre. Our Contact Centre is the nerve centre of our entire operation, and we are looking for people who want to deliver best in class customer service to Birmingham Citizens.

As a Customer Service Advisor, you will be fully trained to:

• deal with customers, answering questions, ensuring we are providing our customers with the correct information and provide a well signposted route into appropriate council services either digitally or by telephone
  
  
  • answer a range of calls, from a variety of different customers and deliver a high level of customer satisfaction by providing a great service and getting it right first time
  
  
  • deliver excellent customer service and consistently achieve the right outcome for customers
  
  
  • take ownership and deal with customer complaints in a professional and caring manner, following the correct process for a successful customer outcome

For any informal enquires please contact Sarah May via email: [email protected]

You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Please do not attach CVs as we do not accept them.

Closing date 6th August 2023 at 23.59

Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements , before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI) apply for a visa . Successful applicants may be able to obtain a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible) subject to meeting the relevant criteria.

Job Description and Person Specification