customer relations Cannock, England
Job description
About the role
This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will on occasion support with resolving a wide range of customer services issues either on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.
You’ll also be required to manage a range of financial responsibilities including account payments, credit requests and wages data, so you’ll need a high degree of financial organisation and accuracy. And your proactive and collaborative nature will ensure you can take on and resolve and other administration requirements that arise.
You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment. Your attention to detail and organisation will be excellent, backed up with strong IT and finance skills.
Success in this role will utilise all your influence and impact with colleagues right across the depot, to ensure a shared commitment to the highest standards of customer service.
About us
- 33 days holiday (including bank holidays).
- A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
- Life cover that you can increase.
- Access to confidential support and counselling, when you need it.
- A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.
- Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
- Get paid as you earn - access to up to 20% of your pay before payday.
