customer relations Warrington, North West England, England
Job description
Betfred customer services is a welcoming and supportive environment in which we work as a Team to assist our online customers.
Person specification
We are looking for a committed individual to join our team of advisors in providing customers with a high-quality service.
It is essential that you have excellent communication skills, alongside a high standard of written communication. We would love it if you had a passion for sports or a strong customer service background, but all applicants will be considered on their own merit. You must also be IT literate and have a working understanding of Microsoft systems, including but not limited to Word, Outlook, and Excel.
Benefits
· Competitive salary ranging from £22,672-£24,069.
· Statutory Sick Pay
· Refer-a-Friend scheme.
· Manyprogression and development opportunities
· Attendance bonus
· Free football tickets and other sports
· Discounted AO Arena tickets
Job description
Due to continuous growth within the online gambling industry, we are looking for hardworking and enthusiastic team members to join us in offering a friendly and professional service to Betfred.com customers via live chat, telephone and email.
As a result of the round-the-clock sporting calendar, we do require a fully flexible approach to working between the hours of 07:00- 21:00, any 5 days from 7, including weekends and bank holidays.
Betfred employees will receive a competitive salary ranging from £22,672-£24,069 dependant on successful training and length of service.
Key responsibilities:
· Dealing with inbound contacts regarding customer account queries.
· To provide customers with a professional and friendly service via live chat, telephone and email.
· Ensure that any data is recorded accurately, including any adjustments, closures, and other processing’s.
· To resolve all customer account queries efficiently and in a timely manner.
· Liaise internally with other departments to resolve customer queries.
· Ensure that any escalations are raised promptly and correctly to maintain customer satisfaction.
· Remain up to date with current promotional campaigns, rules and procedures.
The above tasks must be carried out while complying with the key objectives of the Gambling Commission and with your full understanding of Safer Gambling tools and protocols which will be included within training.
· Job Type: Full-time
· Salary: £20,800.00-£22,800.00 per year
· Work Location: Birchwood, Warrington.
Job Type: Full-time
Salary: £22,672.00-£24,069.00 per year
Benefits:
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Warrington: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Work Location: In person
