customer relations

customer relations Leeds, England

Bailey Employment Services
Full Time Leeds, England 26437 - 12.04 GBP HOURLY Today
Job description

Bailey Employment Services are currently recruiting for Customer Service Advisors for Lloyds Banking Group in Leeds.
Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their team.
As a Customer Service Advisor you will:
  • Manage inbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with Lloyds Banking Group
  • Complete telephony, digital and admin based tasks to service customer queries
  • Take ownership of customer problems, solving them at first point of contact and escalate when required
  • Build long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectations
  • Deal with customer data ethically and in accordance with the FSA requirements
  • Demonstrate consistently Lloyds Banking Group values and behaviors
  • Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
  • Personally contribute to an environment where colleagues want to work and customers feel valued
  • Provide a high quality service to Lloyds Banking Group customers comprising of handling inbound calls and undertaking a range of processing tasks. This will be achieved as part of a flexible model to support the business in meeting customer demands within agreed service levels.
The Benefits:
  • Customer Service Advisors that join the company will be rewarded with a basic pay rate of £12.71p/h.
  • Potential to increase earnings by working overtime as well as an uplift in pay for unsociable hours after 8pm.
  • Hybrid position once fully competent (2 days in office & 3 days working from home)
  • Subject to qualifying criteria, Customer service advisors will be entitled to an Annual bonus
  • While the Customer Service Advisor role is initially temporary there are genuine opportunities for career progression
  • Initially you will be entitled to 28 days holiday per year pro rata, rising to 30 days holiday after you’ve been in the role for 12 weeks.
  • Full training is provided
Hours of work:
  • ‘Midday’ Shift Pattern
  • 35 hours per week
  • Operating hours between 1100- 2100
  • Maximum of 5 out of 7 days (over a Mon- Sun weekly period)
  • Shifts 7 hours in length
  • Maximum of 2 weekend days over a 4 week period
  • 8 weeks’ notice of confirmed shift pattern
If you’re interested in joining an organisation that is shaping the future of the banking industry, Lloyds Banking Group could be for you.

customer relations
Bailey Employment Services

www.baileyemploy.co.uk
Melksham, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Self-employed
Related Jobs

All Related Listed jobs

Marketing & Research Intern
Mills & Reeve LLP Birmingham, England Today

Collaborating with the marketing team and business development teams to develop engaging and persuasive content for website, social media platforms, and other

Product Management (Graduate Scheme)
Caterpillar Peterborough, England 63643 - 87428 GBP ANNUAL Today

Lead cross functional projects related to the product lifecycle for the 2.8-7.1L product and services portfolio (concept, new product launch, phase out).

Food & Beverage Team Members
DoubleTree by Hilton Glasgow Westerwood Spa & Golf Resort Glasgow, Scotland 9.5 GBP HOURLY Today

Whichever role you take, you will be responsible for making sure our guests feel welcome and that your section is clean tidy.

Soft Landscaping operative
Sage Enviro Kent 9.5 - 10.42 GBP HOURLY Today

Must be a competent driver and have a clean drivers license. Contract is for full time year round employment however due to the nature of our business we

Accounts/Admin Assistant
Glen Mhor Hotel & Apartments Inverness, Scotland 9.9 - 10.9 GBP HOURLY Today

Ensuring financial transactions are properly recorded and accurately entered into the accounting systems. Monitors compliance with generally accepted accounting