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Job description

Company description

Babymore is a trusted British brand for nursery furniture and baby transport. With many years experience of design and manufacture a range of award winning Cot Beds, Mattresses, Prams, Pushchairs, Strollers and Car Seats, through stores and big name retailers. We are pride ourselves on providing high-quality goods with excellent services, distribute vie national retailers, as well as independent retailers. An fantastic opportunity to join a SME at its fast pace of growth!

Job description

Who we are looking for:

We are looking for somebody who is passionate about help people, and oozes confidence in our product and services!

Key duties:

• Receive new sales orders vie multiple platforms, process vie Sage system accurately.
• Create courier consignment and dispatch note.
• Release orders with courier labels to cut off times, liaise with warehouse and courier to ensure current dispatch.
• Update order tracking vie multiple platforms.
• Answer enquiries, vie phone calls and emails.
• Evaluate all relevant information to effectively handle customer enquiries or complaints.
• Take responsibility to ensure enquires are answered and resolved to a high satisfactory.
• Follow through the enquiry to close with effective communication.
• Communicate and coordinate with internal and external contractors.
• Maintain accurate records of enquiry and action to take or taken.
• Dispatch spare and inspect return received in warehouse.

What you will need to succeed:

• Previous experience in a busy customer service department dealt with variety of queries and complaints.
• Able to perform under pressure, with excellent skill in resolve escalated enquiry.
• Very fast and accurate computer skill to process orders within time given.
• Excellent written & verbal communication skills and interpersonal skills.
• Ability to multi-task, prioritise and meet deadlines.
• Good understanding of consumer rights, product safety and warranty.
• Excellent with flat pack furniture.
• Excellent attention to detail, strong sense of urgency and ownership.
• Able to think logically, accurately, and pro-actively.
• Fit to work in warehouse, organise designated area of spare parts and return.

What do we offer?

£22 - £27k (depending on experience)

Monday-Friday 8:30am -5:00pm

Free parking.

Immediate start.

Work Remotely

• No

Job Types: Full-time, Permanent

Salary: £22,000.00-£27,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Basildon SS14 3DW: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you very fast at data entry?
• The earliest possible date to start the position?

Education:

• GCSE or equivalent (required)

Experience:

• Customer service: 8 years (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 28/07/2023
Reference ID: Customer service
Expected start date: 24/07/2023