customer relations Basildon, East of England, England
Job description
Company description
Babymore is a trusted British brand for nursery furniture and baby transport. With many years experience of design and manufacture a range of award winning Cot Beds, Mattresses, Prams, Pushchairs, Strollers and Car Seats, through stores and big name retailers. We are pride ourselves on providing high-quality goods with excellent services, distribute vie national retailers, as well as independent retailers. An fantastic opportunity to join a SME at its fast pace of growth!
Job description
Who we are looking for:
We are looking for somebody who is passionate about help people, and oozes confidence in our product and services!
Key duties:
- Receive new sales orders vie multiple platforms, process vie Sage system accurately.
- Create courier consignment and dispatch note.
- Release orders with courier labels to cut off times, liaise with warehouse and courier to ensure current dispatch.
- Update order tracking vie multiple platforms.
- Answer enquiries, vie phone calls and emails.
- Evaluate all relevant information to effectively handle customer enquiries or complaints.
- Take responsibility to ensure enquires are answered and resolved to a high satisfactory.
- Follow through the enquiry to close with effective communication.
- Communicate and coordinate with internal and external contractors.
- Maintain accurate records of enquiry and action to take or taken.
- Dispatch spare and inspect return received in warehouse.
What you will need to succeed:
- Previous experience in a busy customer service department dealt with variety of queries and complaints.
- Able to perform under pressure, with excellent skill in resolve escalated enquiry.
- Very fast and accurate computer skill to process orders within time given.
- Excellent written & verbal communication skills and interpersonal skills.
- Ability to multi-task, prioritise and meet deadlines.
- Good understanding of consumer rights, product safety and warranty.
- Excellent with flat pack furniture.
- Excellent attention to detail, strong sense of urgency and ownership.
- Able to think logically, accurately, and pro-actively.
- Fit to work in warehouse, organise designated area of spare parts and return.
What do we offer?
£22 - £27k (depending on experience)
Monday-Friday 8:30am -5:00pm
Free parking.
Immediate start.
Work Remotely
- No
Job Types: Full-time, Permanent
Salary: £22,000.00-£27,000.00 per year
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Basildon SS14 3DW: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you very fast at data entry?
- The earliest possible date to start the position?
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 8 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 28/07/2023
Reference ID: Customer service
Expected start date: 24/07/2023
