customer relations Leeds, England
Job description
We are looking for a Customer Service Assistant to join our Team of experts. If you want to work for a market leader in the used car sales industry with a supportive team who will help you reach your potential, we have the opportunity for you.
Our Benefits:
- £23,000 per annum
- 24 days holiday + bank holidays + Birthday off
- “Available Anniversaries” (Days off to support with life changing moments)
- Room for progression
- Training opportunities
- Employee discount scheme
- Long Service Awards
- Death in Service
- Charity Day Off
- Occupational Health
- Corporate gym membership/discounts
- Friendly team environment
About the role:
- Work within a contact Centre environment
- Answering large volumes of telephone calls, emails and webchat from customers and suppliers for our entire group.
- Dealing with first line enquiries from customers.
- Generate rich leads for the showroom teams.
- Support the showroom team by scheduling appointments with customers and following up on leads.
- Accurately input customer information and enquiries on to our databases.
- Work to targets and KPI’s set out by the contact centre managers.
- Confidently, professionally, and proactively engage with customers to build relationships, ensuring a positive and memorable customer experience.
- Maintain a positive and friendly attitude towards customers and team members.
- The ability to handle customer complaints and issues with empathy and professionalism.
- Actively contribute towards and build upon the Available Car ethos of delivering an exceptional customer experience.
- Assisting with other tasks if required.
About you:
You will have the ability to become part of a highly motivated Team, driven to deliver an exceptional customer experience. You will be enthusiastic and positive with experience of working in a high volume, multi-channel contact centre.
(Note - you may also know this role as customer assistant, customer service assistant, contact centre advisor, retail advisor, sales advisor, retail assistant, sales assistant)
Skills required:
- Computer literate & Proficient in Microsoft packages.
- Experience working in a high volume, multi-channel contact centre.
- Be able to prioritise your workload in a fast-paced environment.
- Outstanding ability to clearly communicate with customers via telephony, email and livechat.
- A passion for delivering great service, greeting customers with a smile and serving them with pride.
- Work well within a team and communicate effectively and openly with others.
- Full UK driving licence is required.
Hours: Rolling 4-week shift pattern. 40 hours per week over 5 days, including weekend and bank holiday work.
Pay: £23,000 per annum
Available Car has been serving customers across the midlands since 2002. With four branches across the region, available car is well established as one of the leading providers of quality used cars in the area. As a valued part of the team, you will help us to maintain our reputation as a trusted and reliable provider of used vehicles.
If your passionate and committed to delivering excellent customer service, we would love to hear from you.
Job Types: Full-time, Permanent
Salary: £23,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Store discount
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
Experience:
- Customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
