customer relations Eccleshall, England
Arco (Brazil)
Full Time
Eccleshall, England
21255 - 12.04 GBP ANNUAL Today
Job description
About The Role
As a Customer Service Advisor you will act as the first line of support and handle all customer contact coming into our training department, providing excellent customer experience and an exceptional customer journey.
You'll benefit from hybrid working, with a mix of office and home based days to be determined when you join us. The working pattern will be Monday to Friday, with flexible shifts anywhere between 08:00 and 17:00.
You'll benefit from hybrid working, with a mix of office and home based days to be determined when you join us. The working pattern will be Monday to Friday, with flexible shifts anywhere between 08:00 and 17:00.
Key responsibilities include:
- Handling inbound calls, emails, orders and website enquiries within SLAs
- Recording all customer enquiries on the CRM system and updating communications
- Prioritising bookings based on Instructor diary availability
- Liaising with Instructors when needed.
- Proactively providing customers with updates on any delays, issues and progression of orders
- Using own judgement to ensure first contact resolution, working with other departments to provide excellent levels of customer service
- Co-ordinating Instructor diary, hotel and travel arrangements
On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:
- A starting salary of £21,255 plus up to 10% Annual Bonus
- 32 days holiday inclusive of bank holidays (pro rata for part time), plus the option to purchase up to 5 more days
- 2 fully paid Community Volunteering days every year
- An excellent pension and 8x salary Life Assurance scheme
- A huge range of high street retailer discounts to help with cost of living via MyArco Perks
- Free, 24-hour access to our Employee Assistance Programme
- Access to our Learning Management System, to support your personal and career development
- Long-term service awards – we’re proud to have employees who have worked for us for 40 years
About you
The ideal Customer Service Advisor will be/have:
The ideal Customer Service Advisor will be/have:
- Previous experience in a customer service role
- Strong relationship building skills
- Diary management skills
- Attention to detail
- Excellent IT skills (CRM proficient is desirable)
- A positive, can-do attitude
About Us
As the UK’s leading integrated health and safety experts, Arco combine multi-channel distribution of 170,000+ products with specialist training, consultancy, and site services. Our history spans over almost 140 years, and we are at the start of an exciting new chapter, with ambitions to make us more profitable and sustainable, following the recent appointment of our new CEO.We’re 100% committed to developing our business in a way that benefits our people, our customers, the communities we serve and the planet. We are now moving forward through a period of change as we begin to align our culture, behaviours and ways of working to drive performance and ensures we will succeed together and be rewarded for that shared success. Because It’s on us. To deliver. Together.
Our behaviours; Perform, Care, Collaborate and Deliver, create and turn in to tangible actions, and we’re now looking to recruit an Customer Service Advisor who can align to these behaviours, and help us achieve our goals.
Arco (Brazil)
www.arco.com.br
São Carlos, Brazil
Unknown / Non-Applicable
Unknown
Company - Private
