customer relations Keighley, England
Job description
This role is a permanent position based on-site.
The hours are Monday to Thursday between 08.45 to 5pm, and 0845 to 1600 on Friday (37.75 hours per week).
Aquadart Bathrooms is a business based in Yorkshire with over 100 years of experience within the bathroom market. With an established reputation for manufacturing quality products our company is passionate about preserving manufacturing in the UK
Duties include:
- Processing sales orders
- Dealing with customer enquiries
- Managing customer expectations
- Communicating with customers regarding all aspects of their order, such as delivery dates, pricing, stock availability etc
- Ensure good working relationships are created and maintained with external Customers
- General administrative duties
- Provide effective communication and support to internal and external Customers to assist and enable efficient and productive service
- To fully adhere to the standard Customer Care policies and procedures, ensuring that all issues raised by Customers are dealt with professionally, quickly and to their complete satisfaction.
- Liaise with all other Departments to ensure Customer enquiries or concerns are addressed professionally and efficiently.
- Processing all other Customer Care requests from our customers
- Monitoring queries to a successful conclusion
- Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day
- Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues.
Skills & Requirements:
- Previous experience in administration.
- Excellent communication skills, both written and verbal.
- Right first-time attitude.
- Accurate and precise
- Driven to provide the best Customer Experience possible.
- Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills.
- Flexible approach with drive to get the job done
- Proactive team player
- A strong team player, supportive of colleagues.
Job Types: Full-time, Permanent
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate to Keighley, BD22
Strictly no agencies.
Aquadart Bathrooms Limited is an equal opportunities employer.
Job Types: Full-time, Permanent
Salary: From £10.42 per hour
Benefits:
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Keighley: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Reference ID: Sales Assistant
