customer relations

customer relations Remote

Advatix
Full Time Remote 10.56 - 12.04 USD Today
Job description

Customer Experience Advocate

Role Summary

The Advatix® Customer Experience Advocate is responsible for providing and maintaining a positive customer experience through timely responses to customer contact inquiries and dispatch support. This role will also support reporting needs for the company, launch project coordination, and national customer operations support. The Customer Experience Advocate reports to the Customer Experience Manager and will work 100% remotely, visiting the office for the one-off in-person meeting or training.

Key Results Area

  • Answer & Case all customer calls promptly and professionally 40%

  • Enter order processing information quickly and accurately.

  • Complete all inquiries regarding track and trace requests and communicate status to customer

  • Maintain excellent working knowledge of client's products and services

  • Identify opportunities for new service or product enhancements and communicate this with leadership

  • Provide accurate service and pricing information

  • Dispatch Orders 40%

  • Responsible for the on-time pickup and delivery coordination of customer service requests; to drivers & carriers

  • Maintain professionalism, respect, fairness, and dignity in all driver relationships

  • Orientation and motivation as required relating to the drivers and couriers

  • Recognize and prioritize—alert for immediate dispatch

  • Identify and ensure all customers are given 100% performance on deliveries

  • Ensure on-time work completion and prompt pickup per established standards of service

  • Manage and Support North America dispatch boards

  • Monitor routes as stated in clients' SOWs

  • Provide leadership with information on equipment failures and problems

  • Account Management 20%

  • Create, maintain, and distribute critical reports and scorecards for assigned National Customers, Business Partners, and internal departments

  • Assist with new account setup and maintenance of client accounts

  • Other duties as assigned

Skills & Qualifications

  • High School Diploma or GED

  • Some college hours preferred

  • Minimum of 2-3 years of Customer Experience or Dispatch work

  • Excellent verbal, written, and interpersonal communication skills

  • Typing skills of 45+WPM

  • Knowledge of North American markets and terrain

Advatix®, Inc. is one of the world's leading providers of eCommerce Supply Chain and Logistics Consulting Services and Solutions that enables its clients to transform their operations for speed, service, and cost of fulfillment and delivery of goods and services. We are committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.


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customer relations
Advatix

www.advatix.com
Westlake Village, CA
Unknown / Non-Applicable
201 to 500 Employees
Company - Public
Taxi & Car Services
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