customer relations Burton upon Trent, England
Job description
We are looking for a Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, responding to inquiries, resolving customer issues, and processing orders. The ideal candidate will have excellent communication skills, an eye for detail, and the ability to multitask in a fast-paced environment. If you have a passion for customer service and are looking for an opportunity to grow with a dynamic team, this is the job for you!
Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Handling phone calls and emails in a timely manner.
- Organising and managing engineer's diaries.
- Provide accurate information about products and services.
- Process parts orders, enquiries and requests in a timely manner.
- Resolve customer issues and complaints in a timely manner.
- Maintain customer records in an organized fashion.
- Follow up with customers to ensure satisfaction.
- Document customer interactions in a clear and concise manner.
- Research and projects as required.
Opportunity for career progression if desired
A minimum of two years’ relevant experience in a similar role is desirable but not essential.
Key skills required for this position include;
- Interpersonal and professional communication skills
- Computer literacy
- Ability to work under pressure at times
- Good organisational and time management skills;
- Pro-active nature
- Ability to work on your own initiative
- Honesty and reliability
Job Types: Full-time, Permanent
Salary: £20,000.00-£22,000.00 per year
Benefits:
- Company pension
- Gym membership
Schedule:
- Every weekend
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Burton-On-Trent: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
