customer relations Milton Keynes, England
Job description
Are you a data savvy, creative thinking problem solver?
Do you love supporting customers and resolving issues?
How about joining a SaaS business looking to make our roads safer AND is recognised as a Top Technology place to work?
We’re looking for a Customer Support Specialist!
The Company:
An award winning and market leading data insight platform captures and aggregates multiple stream of data helping minimise risk, maximise compliance and generally make roads safer!
With some recent acquisitions to bolster their service, they’re on a real growth trajectory both sides of the Atlantic! It’s a great time to join!
The Opportunity:
With a lobal team of 300, you will be joining the small, but tightly knit UK team. You, the Customer Support Specialist will be their premier support hire!
Working closely with the Support Lead and the Director of Customer Ops, the Customer Support Specialist will be instrumental in ensuring that clients are setup currently, data flow is working as planned, and technical (often data related) queries or issues are diagnosed and managed through to resolution. You’ll be the contact for 1st and 2nd line client support tickets and also support the USA team as a 2nd line contact.
You’ll manage expectations with external clients, work closely with internal teams and use your ‘outside of the box’ problem solving skills to identify and remedy support queries.
It’s a business that is scaling so you’ll have ample opportunity to support other area’s develop yourself and as the business grows, so do your progression opportunities.
Skills & Experience Required:
- Previous experience is a data-centric B2B software support role.
- Confident in their ability to interrogate data related queries then diagnose, managed and resolve them.
- High attention to detail and problem-solving skills.
- Able to work on your own initiative, but willing to ask questions where necessary.
- High-energy upbeat and with a strong customer facing approach.
- Strong excel or database skills. Familiar with csv, XML and JSON.
- Experience with telematics solutions is beneficial.
- Experience working with API’s or API creation software is beneficial.
- SQL experience is beneficial.
The Benefits:
- Salary up to £30,000 depending on experience
- 23 days holiday plus bank holidays.
- 5% pension contribution
- Wellness and development budget and private healthcare
- Free office lunches, twice a week
ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!
Job Type: Full-time
Salary: £25,000.00-£30,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: CSSSS
