Customer Relations Assistant, Maidstone

Customer Relations Assistant, Maidstone Maidstone, England

Kent County Council
Full Time Maidstone, England 21389 - 22493 GBP ANNUAL Today
Job description

Advert

Our Adult Education centres host tutors and students from Kent Adult Education and Kent Training and Apprenticeships, who come to study a range of subjects from IT and languages to arts and crafts, like pottery or silversmithing.

We are looking for somebody to join our Maidstone team in our new venue at Oakwood House, Maidstone. The role will be based in Maidstone but, on occasion, you may be asked to help cover one of our other centres.

Your role will be to act as the main point of contact between us (Community Learning & Skills / Kent Adult Education) and our customers. You’ll be providing information and guidance on our courses and services, enrolling people onto courses, managing student data, setting up classrooms for teaching and ensuring a safe learning environment. There will be a mix of telephone, email and face to face communication. The role is interesting and varied and we need somebody who can work under their own initiative.

You should have good customer service, sales and interpersonal skills as well as the ability to collate and manage information. You should have a good working knowledge of Microsoft Office and be willing to learn to use our bespoke management information system. You will possess Level 2 or GCSE Maths and English or equivalent.

The post requires a flexible working approach, and we endeavour to be flexible in return. The working pattern will have variable hours and, because we run evening classes, will include one evening attendance per week (up to 10pm) during term time. There may be some Saturday attendance too.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Contact Details

Matthew Dadd, Customer Relations Officer: [email protected]

Sharon Feasey, Customer Relations Manager: [email protected]

About The Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Customer Relations Assistant, Maidstone
Kent County Council

www.kent.gov.uk
Maidstone, United Kingdom
Roger Gough
$100 to $500 million (USD)
5001 to 10000 Employees
Government
National Services & Agencies
Related Jobs

All Related Listed jobs

Warehouse Operative
Bailey Employment Services Ltd Doncaster, England 10.8 - 16.2 GBP HOURLY Today

Packing items ready for dispatch to customers. Picking orders using handheld scanners. Achievable performance-related bonus of up to 2.50 per hour once trained

medical assistant
MaineHealth Portland, ME 50963 - 38739 USD ANNUAL Today

For a limited time MaineHealth is offering sign on bonuses for Medical Assistants:

  • 0-1 years of experience eligible for $4,000...

Sales Advisor (Part Time) - Milton Keynes
H&M Milton Keynes, England 18350 - 22536 GBP ANNUAL Today

As a sales advisor you are responsible for always putting our customers first while creating an exceptional shopping experience in store.

Bid Manager
Kier Group Waterbeach Today

Were looking for a Bid Manager to join our Construction business based in our Eastern region. Within this role, you can enjoy progression...

Administrator
University of Suffolk Ipswich, England 25948 - 28929 GBP ANNUAL Today

This will include supporting the team with student administration tasks, assisting with budget oversight, organising meetings, overseeing email inboxes, and