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Customer Relations Assistant

Join our team as a Customer Relations Assistant at Tim Hortons and be the welcoming face that greets and assists our valued guests. As a Customer Relations Assistant you'll play an essential role in creating a positive and inviting atmosphere for our guests. Your friendly demeanour, customer service skills, and attention to detail will contribute to the exceptional experience we provide to every single guest.

Tim Hortons is a renowned Canadian restaurant chain that has gained widespread recognition for its signature coffee, baked goods, and delicious menu items. Founded in 1964 by former professional hockey player Tim Horton and business partner Ron Joyce, the company has become a staple in Canadian culture and has expanded its presence globally.

Tim Hortons vision is to be the fastest growing global restaurant brand with the best people proudly serving Canada's favourites, while making a true difference in our communities.

Key Highlights

• Iconic Coffee and Baked Goods: Tim Hortons is particularly celebrated for its freshly brewed coffee, offering a range of blends and flavours to suit various preferences and their assortment of baked goods which includes doughnuts and Timbits.
• Quick-Service Menu: While known for its coffee and baked goods, Tim Hortons also offers an extensive menu of breakfast, lunch, and snack items.
• Drive-Thru and Dine-In Experience: Tim Hortons provides a variety of dining options to suit customers' preferences. Whether it's a quick drive-thru visit for a coffee on the go or a sit-down experience in the restaurant's cozy atmosphere, the brand offers convenience and comfort.
• Global Expansion: Beyond its Canadian roots, Tim Hortons has expanded its presence to international markets, including the United States, Spain, Asia, United Kingdom. While adapting to local preferences, the brand retains its core offerings and commitment to quality.
• Cultural: Tim Hortons holds a special place in Canadian culture, often referred to simply as "Tim’s or Timmie’s.” It's a place where people gather for coffee, conversation, and a sense of belonging, making it a symbol of community and shared experiences.
• Innovation: The brand has evolved over the years to include innovations such as mobile ordering, loyalty programs, and digital interactions to enhance the customer experience.

Tim Hortons' blend of quality products, warm ambiance, and community engagement has contributed to its enduring popularity. With a commitment to delivering both classic and new flavours, the chain continues to be a beloved destination for coffee enthusiasts and food lovers alike, symbolising a piece of Canadian identity while resonating with individuals worldwide.

What We Offer

• Competitive hourly pay.

• Training and development opportunities

• A diverse work environment.

• Free staff meals and staff discounts on our mouthwatering menu items outside of working hours

• Be a part of a globally recognised brand and contribute to iour success story.

• Pension Scheme

• Holiday Pay

• Performance Reviews

• Employee Recognition

Join us in creating memorable moments for our customers and building a home away from home at Tim Hortons UK.

Key Responsibilities

• Guest Welcome: Welcome guests with a warm smile and friendly greeting as they enter the restaurant. Create a positive first impression and make them feel valued and appreciated.
• Order Assistance: Assist guests with placing orders.
• Clean and Organised Environment: Maintain a clean, organised, and inviting customer dining area.
• Accuracy: Team liaison to ensure that orders are accurately prepared and promptly delivered to the correct tables or designated pickup areas.
• Seating Assistance: Help customers find suitable seating options.
• Customer Enquiries: Address guest enquiries/concerns/feedback in a polite and professional manner. You will ensure that any guest leaves happy to return.
• Beverage and Condiment Station: Keep beverage and condiment stations fully stocked, organised, clean and discarding of any waste. Ensure that customers have access to a variety of necessary condiments.
• Sanitation Compliance: Adhere to health and safety regulations by following proper sanitation and hygiene practices.
• Multi-Tasking: Manage multiple tasks simultaneously, i assisting customers, cleaning, restocking supplies, and attending to any urgent needs in the customer dining area.
• Restrooms: Ensuring the restrooms are well stocked and clean for our guests.

Key Requisites

• Exceptional interpersonal/communication skills
• World Class Customer-focused mindset
• Anticipate what guests need and build rapport with customers.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong attention to detail in maintaining a clean and orderly customer dining area.
• Enthusiastic/positive attitude with the desire to engage with a diverse range of customers.
• Good English literacy skills
• A keen eye for detail and a proactive approach to all tasks
• Good listening skills to tailor recommendations to customer preferences
• Ability to think on your feet/take initiative when required.
• Outgoing personality and professional attitude
• Familiarity with hospitality industry standards
• Empowered to make a difference.

Working Conditions

Primarily the customer dining area of the Tim Hortons restaurant.

Requires standing for extended periods and the ability to move around the restaurant comfortably.

Interaction with a diverse customer base, including individuals of different backgrounds and age groups.