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At IKEA, it is so much more than a job.

We have an exciting opportunity for Check-Outs and Customer Relations Assistants based at our Southampton store. You'll be joining a close-knit team passionate about life at home!

We are offering contract sizes working between 12 and 30 hours a week.

Application closing date: 16 June 2023. (IKEA reserves the right to close a job vacancy earlier than originally advertised.)
Planned interview dates: Between 14 and 22 June 2023.

WHAT WE OFFER

• IKEA is a Living Wage Foundation Employer (£10.90 an hour).
• Our busiest times are at the evenings (until 21:30pm) and weekends, so there is an expectation that you are flexible and able to work at these times.
• Flexibility to be discussed at interview.

OUR OPPORTUNITIES

• Check-Outs Assistant (12 - 20 hours a week).
• Customer Relations Assistant (16 - 30 hours a week).

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• Affordable breakfast, lunch and dinner options (including free healthy meals), as well as snacks and desserts in our staff restaurant.
• 15% staff discount on all of our IKEA products and access to our Discounts Portal to help you save £100s on high street retailers.
• Free on-site co-worker parking at our IKEA store.
• We provide you with our lovely IKEA uniform and all the tools you need to work with us.
• Holiday on Christmas Eve and Christmas Day, as well as an end of year present.
• A wide range of family-friendly policies and benefits, including generous annual leave.
• Commitment to your development at IKEA starting from day one.
• Free and confidential Employee Assistance Program and Wellbeing Portal.
• Life Assurance, enhanced statutory pension contributions, and interest free loans.

WHO YOU ARE
You are confident in approaching customers, treating them in a polite and friendly manner. You have an entrepreneurial spirit and a motivated mindset. You also enjoy working in a dynamic and fast-paced environment. For this role, it is important that you are passionate about home furnishings and care about good customer service. In IKEA, we place great emphasis on leading others and ourselves with a positive approach, even during the busiest and most challenging times.

WHAT YOU’LL BE DOING DAY-TO-DAY

CHECK-OUTS:

• You will build loyalty by listening to our customers and using your knowledge of the IKEA product range to offer informed solutions.
• You provide an efficient and accurate checkout experience in the store while working with daily and weekly service targets to drive service delivery.
• You ensure that payments are handled in a reliable, efficient, accurate and friendly way.

CUSTOMER RELATIONS:

• You will look after our Click and Collect service by checking orders are accurately picked and delivering goods to customers in the car park.
• You aim to create a positive experience for our customers, so they will want to return and shop with us again over time.
• You ensure that payments are handled in a reliable, efficient, accurate and friendly way.
• You confidently resolve customer and product issues that may arise, such as product returns.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.

RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.

First step: Please attach an updated CV with your application so we can get to know you better.

Second step: If successful, you will be invited to an interview with one of our hiring managers.

Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email Ari at [email protected] and I will be happy to help!