Customer Relations Advisor - Customer Service Walton-on-Thames, England
Uniting People
Full Time
Walton-on-Thames, England
30000 GBP ANNUAL Today
Job description
_Up to £30K
Hybrid- Office for 3 days, home for 2 days
Monday-Friday_
The Role
The role of the Customer Relations Advisor involves investigating and resolving complaints.
Responsibilities
- Investigating the timeline of a complaint
- Liaising with internal and external sources
- Identifying the department responsible
- Requesting feedback from the department if applicable
- Categorising the route cause of the complaint
- Maintaining a database for recording the route cause
- Assist in identifying trend and improvement opportunities resulting from complaints
- Responding to e-mails
- Handling complaints from start to finish
- Ad-hoc tasks which may arise to support the department
Personal Specification
- An eye for detail
- An unbiased fair approach to investigating complaints
- Excellent written and verbal communication skills
- The ability to work within SLA's
- A flexible approach to work
- A desire to consistently strive to improve the service Integral provides.
- Working knowledge of Integral systems (desirable but not essential).
Job Type: Full-time
Pay: Up to £30,000.00 per year
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Walton-on-Thames
Uniting People
www.unitingpeople.co.uk
London, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Private
