Customer Relations Advisor Derby, England
Job description
The Opportunity?
We are recruiting a Customer Relations Advisor to join Direct Response Service team at our Derby office. This role is a brilliant start into a successful career within Safetykleen. Our customers are the heart and soul of the company, and this role is integral to ensuring they receive resolution and reassurance throughout their journey with us. If you love a fast-paced customer service role and enjoy working in a great team, then join us!
Benefits for Customer Relations Advisor
- Salary £19,000
- Monday to Friday with weekends and Bank Holidays off
- 25 Days Holiday plus Bank Holidays
- Private healthcare scheme
- Life Assurance coverage from day 1
- 4% Contributory Pension scheme
- We provide support and access to a range of internal and external courses to help develop and progress your career with us
- Corporate discount scheme focussed on your wellbeing, including Virgin Active Gym membership.
Job responsibilities for Customer Relations Advisor
- To manage inbound and outbound customer contact via telephone and email providing excellent customer service
- Ensuring all data is accurately entered and updated on to the system
- Allocate, monitor, and escalate enquires or complaints internally to ensure customer receives resolution
- Reporting and raising breakdowns or waste collection requests on our CRM
Competencies required for the Customer Relations Advisor
- Customers are at the heart of our business and as such, we are looking for someone who can provide a great customer experience
- A great communicator who values teamwork
- To be methodical when performing daily tasks with a keen eye for detail
- To be motivated, proactive and a natural problem solver
- To be able to manage your time productively within a busy environment
We are Safetykleen!
We are the UK’s leading provider of Parts Washing, Waste Collection and Environmental Advisory services to businesses. Our operations encompass 12 European countries in addition to Brazil, China, and Turkey. We have 19 branches across UK and Ireland, employing circ. 600 passionate and committed people. We’re built on a strong business model, a winning culture and always putting customer at the heart of everything we do. We have big ambitions with a strong strategy to succeed, all whilst making the planet Safer and Kleener.
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