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Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

We are 75,000, wonderfully unique individuals who appreciate we are better together when we celebrate our diversity. We believe inclusivity & equal opportunities are for everyone. To find out more visit our Diversity and Inclusion at Philips site will show you more of what we care about, including our Employee Resource Groups.

In the UK, we are recognized as a Disability Confident employer and are proud to have signed the Armed Forces Covenant & “Time to Change” Mental Health pledge. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.

Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

The purpose of this exciting Customer Project Manager role for our Imaging Systems modality is to lead projects, that are customer facing, to meet the project’s objectives and stakeholders’ expectations, and to create customer value.

This role is home based and will cover our East & West Midlands territory. Therefore, it would suit candidates currently residing, or planning to reside in: Birmingham, Wolverhampton, Coventry, Leicester, Derby, Nottingham.

You are responsible for

• Delivering products, services, systems and/or solutions at customer sites, as agreed in the customer contract and Statement of Work

• Gaining agreements on and achieving project goals and objectives, balancing, and managing the project scope (including requirements), schedule, budget, quality, resources, and risks

• Support presales activities as a subject matter expert ensuring that the scoped solution can be delivered to meet customer expectations with a clear path to revenue recognition & customer value

• Ensure that all deliverables have been met including, but not limited to, systems installation and integration, clinical and technical consulting, training and education and customer success deliverables

• Monitoring the customer success criteria and project budget during project execution with an outcome-oriented view focusing on the maximization of the project benefits and customer impact

• Leading diverse project team(s), empowering the team members to become efficient and effective

• Building partnerships with the project’s stakeholders, leverage them to achieve goals, and able to influence their opinions and negotiate effective solutions

• Confirming & using the project objectives and customer success criteria, formulates the project plan, in consultation with project team members and other parties concerned on base of the customer contract.

• Investigating customer expectations and responding to their feedback

• Contextualizing organizational goals and shifts, recognizing opportunities, and turning those into customer value

• Monitoring project activities, appropriately balancing risk taking and issue escalation and setting up detailed progress / escalation reports (including suggested corrective actions) for the project steering team

• Ensures Philips standards (Process/Systems/Way-of-Working) are adopted as outlined in Philips Business System (PBS) and in the local Management System based on Philips Excellence Process Framework (PEPF)

• Is responsible for driving compliancy to applicable regulations (Q&R/ H&S) by own organization, third parties and partners in the project

• Controls the project budget and project progress, evaluates all change requests as to feasibility, costs/benefits and added value, takes corrective actions

• Provide revenue forecast input for projects and for ensuring changes to the forecast are reported & flagged

• Achieve and maintain required professional certifications

You are a part of the UKI Service & Solutions Delivery Organization with roughly 320 employees. The Service & Solutions Delivery teams are responsible servicing imaging and IT equipment installed at customers in UKI.

To succeed in this role, you’ll need a customer-first attitude and the following

• Relevant working experience, including experience of leading workstreams within projects from idea through implementation with evidence of business impact

• You will have a strong background in building services either in mechanical or electrical or construction and will have a proven track record working on the design through execution of a variety of building design projects.

• Proven track record in working with construction and M&E projects from conception to completion.

• An understanding of the Construction Design Management regulations.

• Have significant experience of tender processes and of contract construction.

• Previous experience on healthcare projects is an advantage.

• Experience with a standardized project management methodology

• Ability to drive team collaboration

• Customer Centricity & stakeholder partnership knowledge

• Able to manage internal stakeholders and externals like subcontractors.

• Typically lead medium complex projects

• Risk and Issue Management experience

• Evidence of applying daily management and methodical problem solving

In return, we offer you a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences, At Philips, we value that our people can be healthy and do well and that you feel cared for and listened to. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive benefits, a flexible work schedule and access to regular local health & well-being focused activities.

This is in addition to:

• A competitive salary and package

• Access to a wide variety of flexible company benefits, including matched pension contributions, and the option to purchase additional holiday

• Philips University is available to all employees for learning and development opportunities.

• 25 days holiday allowance from the beginning, plus bank holidays

• Family-friendly policies which offer enhanced maternity and paternity schemes

• The Philips Employee Shop which allows employees to buy Philips products at discounted prices

• An Employee Assistance Program is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24 /7 and is completely confidential

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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