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Job description

IP Cortex are an innovative technology company and seek a full time Customer Success & Operations Manager to effectively support our internal sales team and reseller customers. You will work in a dynamic team and thrive on detail, accuracy and variety of work to enable company and customer success.

This role is home based but will involve travel to the central Group Finance Function in Segensworth and the IP Cortex offices in Swanbourne typically twice a month.

What will you be doing?

• Providing customer support for all incoming enquiries
• Manage the Sales and product/office equipment procurement process
• Organise and update relevant data using database applications (MS Office suite, Pipedrive, MS Dynamics etc.)
• Manage commercial correspondence with partners
• Create invoices and resolve any issues that may arise from channel partners and suppliers
• Own and manage partner training and on-boarding – ensuring training completion, certification and feedback capture
• Arrange, participate in and write minutes for meetings, conferences and project team activities as and when required
• Update product literature, commercial collateral, price books, marketing and competitor data and other relevant information
• Ensure all health and safety policies are up to date; monthly building H&S audits, including managing the fire marshals and first aiders.
• Liaise with facilities manager to ensure all necessary site maintenance is completed as and when required
• Be a key point of contact for cleaning and maintenance staff, including engineers from outside contractors.
• Support with arranging inductions for new members of staff, coordinating their onboarding and welcoming them to the business
• Identify process improvements and work with leadership to implement these

What are we looking for?

• Strong contributor in a fast paced, small company environment.
• Experience in administrative or customer facing roles.
• Excellent numeracy skills and competent with Excel
• A basic understanding of invoicing, sales quotations or purchase orders would be beneficial
• Excellent time management skills and the ability to multi-task
• Comfortable working independently and able to prioritise workload
• Strong attention to detail and highly efficient
• Accurate communication skills with a good standard in both written and spoken English
• Confident building strong relationships with colleagues and customers
• Knowledge of Sage Accounts would be desirable.

What are we offering?

• Salary of £30,000-35,000
• 32 Days Holiday a year
• Private Health Care
• Support to set up your home office
• Flexible approach to working location
• Opportunity to undertake career progressing courses such as AAT, Project Management and technical qualifications

Job Type: Full-time

Salary: £30,000.00-£35,000.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday
• No weekends

Work Location: Remote