Customer Operations Agent Dover, England
Job description
Guaranteed hours customer service contracts – Flexible fixed term
The role
We are looking for a number of customer service agents to help with the check in and disembarkation service for our tourist and freight customers on a fixed term contract basis. You will work with the management team to help provide a seamless experience, checking customers in as well as answering any queries that they may have. The check in and disembarkation will be done in conjunction with government agencies and you will make sure that all customers receive a consistently good service.
You will also be processing any cash or card transactions, as well as providing assistance during any emergency procedures.
This is a guaranteed hours contract (you will be guaranteed a minimum hours per week to suit your needs) alongside some fantastic benefits with a company. You can discuss your shift needs during the interview. You may have the opportunity during your time with us become a permanent member of staff.
Benefits
- Free ferry travel across all of our routes from the day you start
- Fully flexible role to suit your lifestyle
- 50% off all food and drink within the port food court
- Generous pension scheme
- Great entry level role to explore further opportunities at P&O Ferries
The person
So what skills are we looking for?
- Excellent customer service skills gained in a retail, leisure, tourist or hospitality sector
- Fantastic verbal communication skills
- Good IT skills
- Good maths skills and previous experience of dealing with cash payments
- A flexible approach to day to day duties and the ability to switch roles when needed
- Great dispute resolutions skills
- Some experience of dealing with government agencies would be good.
At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.
When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.
If this sounds like your ideal role what you are waiting for? Apply today using the link below.
Job Type: Contract
Salary: £24,920.00 per year
