Customer Operations Agent London, England
Job description
Department: Customer Operations
Location: Working from home, but you need to be based in the United Kingdom
Contract: Permanent
Working Days & Hours: As determined by weekly rota - Monday to Sunday between 7am and 10pm
Contract Hours: 35 hours per week.
Salary: £25,025
We are looking for a talented and enthusiastic person to join our Customer Operations Team and make a real difference for our customers.
What kind of person are you?
- Hardworking and eager to learn?
- Positive and empathetic - always ready when a customer needs you?
- Eager to solve problems as they arise in a fast-paced workplace?
- A real team player?
- A customer champion full of ideas to make our customers' experiences better?
Then, we think that HyperJar is for you.
What will we do for you? We’ll provide the right environment for you to showcase your skills and experience, you’ll be recognised for what you deliver, and gain great experience working for one of the UK’s most awarded Fin Techs.
We offer a genuinely generous salary, arrange social events you’ll actually want to go to (both in person and from the comfort of your own home), and above all, we support every colleague in making a difference.
So, what are you waiting for? We want to hear from you.
Want a bit more detail?
Job Responsibilities:
- Assist and educate our customers via web/mobile chat and emails
- Support onboarding customers and help and encourage existing customers to use new functions on the app
- Be friendly, and professional and embody the HyperJar values
- Be an expert in the company, our app, and our customers
- Champion the HyperJar tone of voice – we like to keep it simple and accessible
- Work across multiple platforms at once and meet your targets
- Take ownership of your interactions with customers and in finding the right response for them
- Hold yourself accountable for contributing to improving the quality of our customer support
- Offer suggestions for solving problems without being asked
- Complete all required training in a suitable timeframe
- Interact with the team in meetings and workshops
- Be prepared to take part in ad-hoc projects to improve our customer support
Our ideal candidate:
- Has experience working in a customer support role
- Has a strong work ethic and enjoys working in a team
- Is flexible and able to adjust their working patterns
- Is computer literate with good written English and maths
- Loves to drive change in a fast-moving industry
- Spots and offers solutions to potential issues
- Is a HyperJar brand ambassador and a customer themselves
- Is able to multi-task and work in an ever-growing environment
- Is able to follow processes and procedures, and understands the need for governance
- Takes ownership of their work and their progression
- Is happy to roll up their sleeves and help with what’s needed, when it’s needed
How to apply
Please click on the Apply button, you will be asked to provide an updated CV. For further information about this vacancy, you can contact us at: [email protected].
About HyperJar
HyperJar is a fast-growing, ambitious fintech company. Our award-winning app delivers smart tech that helps people to plan, partition, share and control their money like never before, and get access to exclusive, integrated rewards from the country's best-loved brands.
HyperOS, our partnership and licensing arm, provides digital wallet tech and data services globally to companies that want to offer spending services to their customers or employees.
Working at HyperJar
We value our team and are proud to offer some great benefits:
- A performance-based employee share option scheme.
- Enhanced parental policies (maternity, paternity etc.).
- 25 days annual leave plus bank holidays and a day off on your birthday.
- Critical illness and life insurance cover.
- AXA PPP Health Insurance, including gym offers.
- Cycle-to-work scheme.
- Personal training budget.
- Referral bonus scheme.
Our recruitment policy
HyperJar promotes a fair recruitment process disregarding: sex, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief.
Our goal is to grow a diverse and inclusive workplace that instills a sense of belonging. We are committed to building a team that reflects and celebrates a wide variety of opinions, skills, experiences and backgrounds.
Data Privacy
As part of our recruitment process, HyperJar Limited collects and processes personal data relating to job applicants.
We are committed to being transparent about how we collect and use this data and to meeting our data protection obligations. To read more click here.
For further information about this vacancy, please contact us at: [email protected].
