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Job Description

Play a key role within Customer Operations by helping to deliver excellence in execution and ensuring the best possible availability and range for our consumers!

This role is a fixed term contract until the end of 2023.

Core Responsibilities

• Actively review customers weekly replenishment orders vs stock and sales data. Contribute to the inventory management agenda within the BU.
• Work to ensure product launch and promotional campaign timings are met in-line with our internal processes.
• Provide key point of internal/external contact for all matters relating to short-term flow of goods, order management for specific customers.
• Process and resolve customer claims and ensure available credit is sufficient for orders.
• Embrace continuous improvement mindset and work to improve functional day to day processes for the team.

Play your part in our team succeeding

The Customer Operations team is responsible for all UK order management, inventory management and handling of customer claims. The team works with a variety of external customers ranging from major multinational retailers to local businesses. It is a fast-paced area which rewards planning and a collaborative approach. As part of the team, you will help to optimize the flow of goods and collections.

Do you have what it takes?

• SAP and/or supply chain environment knowledge is beneficial.
• Ability to process orders, manage inventory and work with customers.
• Understanding of Claim handling process’ is beneficial.
• Ability to multitask and handle time while under pressure.
• Proficiency in English (written and verbal).
• Comfortable with Excel and Outlook.
• Experience of internal collaboration is ideal.

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What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.
• Your workplace – Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

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