Customer Onboarding Specialist (Mortgages) London, England
Job description
We're a well-funded Tech scaleup in Europe and Asia with a mission to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated, so more access to high value assets like real estate = less wealth inequality. We have first mover advantage!
Our CEO and co-founder Moubin had a successful career at McKinsey and private equity firm, APAX. Our CTO and co-founder Misrab is a Stanford Computer Scientist and scaled the data team at Gojek, a Tech unicorn in Asia.
Our values sit at the core of GetGround - no BS, pursuit of excellence, feedback obsession and healthy egos.
GetGround in numbers:
- 85 colleagues (ex Google, Meta, Deliveroo, Feedzai etc)
- £1Bn+ of assets on our platform
- 15,000+ users across 70 countries, with a 10% market share already
- Global hubs (UK, Portugal, Hong Kong, Singapore)
Customer Onboarding Specialist (Mortgages) | Hammersmith, London
As a Customer Onboarding Specialist (Mortgages) you will play a pivotal role in the continued stability and growth of our organisation, by serving as a front-line representative for GetGround ensuring a seamless, professional and world class experience for our customers. You will work as part of the Customer Operations Team in our Hammersmith office. Get to know our Director of Operations, Mirella, and her experience at GetGround here.
What you will do
- Carrying out initial due diligence and undertaking risk based analysis on proposed new customers across our company and BTL mortgage products
- Processing customer applications diligently and efficiently, keeping customers up to date at each step of the process
- Preparing fully packaged BTL mortgage applications which are ready to be underwritten
- Liaising in a professional manner directly with our brokers and customers to obtain outstanding information and documents, primarily by email but also over the phone
- Ensuring compliance with internal policies and procedures, regulatory, AML and JMLSG rules and guidelines
- Escalating issues to the Customer Operations Team Lead and the Compliance Team
- Contributing to improving our processes and ensuring they are well documented
- Contributing to achieving quarterly team objectives and key results (OKRs)
- Building relationships with internal stakeholders across the business
- Ensuring internal systems are up to date with relevant documents and data
The skills and experience you will have
- Experience working in customer onboarding (mortgage/BTL experience a bonus)
- Knowledge of relevant regulations e.g. AML & KYC compliance
- Experience with conducting due diligence on individuals using a risk based approach
- Exceptional attention to detail
- Impeccable written and verbal communication skills
- Ability to prioritise effectively across competing demands
- Able to act independently on own initiative
- Ideally you understand company structures and the property industry
Our benefits
- Competitive salary + stock options
- Private health + dental benefits
- Flexible/hybrid working (check details with your recruiter)
- 12 mental health days off annually (1 per month) PLUS holidays and public days off
- Mental health support - 24/7 access to mental health support, counselling, therapy & coaching through Spectrum.Life for all employees and their immediate family
- Team and company-wide events
- 360° performance reviews to promote a culture of growth and development
- Support for conferences and professional learning & development
[+ other localised benefits depending on your office location e.g. free breakfast daily and free gym ️ membership in London)
What we are building
The first end-to-end real estate investment offering - making the dream of owning real estate more accessible to everyone globally.
Diversity & inclusion at GetGround
We encourage applications from all sections of society and we believe in the criticality of an inclusive culture. We are committed to equal employment opportunity regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity or any other basis as protected by law.
- 42% of our employees identify as female or non-specified, 58% as male
- 19 nationalities represented across offices in 5 countries
- Our work on Design Accessibility
- Inclusion is at the heart of our culture - we celebrate and reflect on key D&I and cultural events such as: Black History Month, International Women's Day and Pride
#LI-Hybrid
