Customer Logistics Coordinator London, England
Job description
About Mail Boxes Etc
MBE is one of the UK's largest networks of conveniently located Service Centres offering shipping, logistics, printing to business and private customers. We are looking to recruit multiple candidates with experience in customer services / retail / office administration for various Citibox centres across two locations in London (Zone 1). The successful candidates will receive very competitive salary DOE + OTE + pension scheme + yearly bonus + generous staff discount! You’ll be joining a forward-thinking, friendly team, working within a dynamic retail / office environment, in a positive atmosphere, with opportunities to progress in your career! Interested? Please submit your CV today!
We are customer-centric, professional and engaging. Our work environment includes:
- Safe work environment
- Growth opportunities
- Relaxed atmosphere
What will you be doing?
We're looking for a Customer Service and Shipping Coordinator to assist with day-to-day operational tasks such as distributing courier & mail packages, process packages for shipping, providing packing services, tracking documents . The ideal candidate will have the ability of great customer service skills as you’ll be communicating with customers over the phone and email, and you’ll also help support our store managers by ensuring our centres are well maintained, clean and presentable for our visitors.. We're seeking a team player who demonstrates strong leadership skills and an ability to work independently with minimal supervision.
You must have:
- Excellent customer service skills
- Have a positive energy at workplace and desire to learn
- Examine customer information and provide solutions
- A good grasp of Microsoft Office and computer literacy
- Work well with disgruntled customers
- Listen to customer concerns and act in the customers' best interests to resolve the problem
- Good communication skills (written and verbal) and strong command of English
- Good work ethic, have an eye for detail and be a fantastic multi-tasker
- Ability to work in central London (Zone 1)
Full training will be given, however previous work experience in packing and shipping area is advantageous (e.g. FedEx, UPS, DHL, Royal Mail, Parcel Force and TNT)
TO BE CONSIDERED: All candidates within a commutable distance will be forwarded directly to the hiring manager for review.
Job Types: Full-time, Permanent
Salary: From £24,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- LONDON: reliably commute or plan to relocate before starting work (required)
Experience:
- shipping and logistics: 3 years (preferred)
- customer service: 3 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Application deadline: 10/03/2023
Reference ID: Customer Service And Shipping Coordinator
Expected start date: 13/02/2023
