Customer Liaison Officer Warrington, North West England, England
Job description
Alfa Leisureplex Group has an opportunity for a Customer Liaison Officer to join the Alfa Coaches team based at Burtonwood Motorway Services, M62 Warrington.
Customer Liaison Officer working hours & rate:
As a Customer Liaison officer you will work on a permanent basis, including Weekends & Split Shifts. With an hourly rate of £11.00 – 120 shifts per year, 3 hours (£33.00) per shift.
- Monday, Wednesday, Friday, Saturday & Sunday with a mix of both AM and PM shifts - High season estimated hours
- Monday, Friday with a mix of both AM and PM shifts - Off season estimated hours
Being a Customer Liaison Officer:
As a Customer Liaison Officer your main focus is to be the first point of contact for our Alfa Travel coach passengers at our interchange operation at Burtonwood services. This includes making announcements over the tannoy system and updating the information screen whilst marshalling customers so they are kept safe and clear of the interchange area to allow the baggage handlers and coach drivers to work efficiently. You will assist with the smooth operation of our interchange and deliver a great service to our customers.
We are an employee-owned company, what does this mean?
- Bi-annual tax free dividend due to our employee owned status (£950 last full year)
- Funding for any relevant training courses to aid your development
- Job Security – our employee owned status provides better job security, as we can't be sold to another company
- Support and continuous development opportunities
- Competitive occupational sick pay scheme
- Fantastic discounts on our holidays and hotel stays
- Employee assistance programme - Health Assured
- Length of service rewards
- Build your pension – we have a pension scheme in place that the Company contributes towards
- Reward and engagement programs
Who are we looking for:
Essential:
- People focussed attitude
- Excellent verbal and written communication skills
- Problem solving abilities
- Physically able to transfer luggage onto coaches
Desirable
- Experience in the Coach travel industry
- Previous experience in a customer focussed role
The Alfa Leisureplex Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £60 million per year. We are the UK’s only employee owned Travel Company and our brands include Leisureplex Hotels, Alfa Travel and David Urquhart Travel.
Leisureplex Hotels own and operate 22 hotels in the UK’s most popular seaside locations. We have a combined bed stock of 1,800 rooms and achieve strong all year round occupancies due to our sister brands Alfa Travel and David Urquhart Travel, plus our links to other coach operators and group organisers. We also cater to Self Drive guests and direct hotel bookings.
As an employee owned business with over 850 employee partners, we see our people as our most valuable asset in growing our business and continuing to provide a high quality service to our customers.
If you feel you have the necessary skills and experience to be successful in this Customer Liaison Officer role click ‘apply’ today. We’d love to hear from you!
