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Salary: £33,692 - £38,623 per annum plus the potential to earn a target driven bonus

Job Location: Croydon/Hybrid

Hours: 36 per week

Contract Type: Permanent

We’re looking for a Resales and Staircasing Executive to join our Customer Experience team in London. We offer the flexibility to work between the office and home in line with business needs.

This is a fantastic opportunity to support the Customer Journey Resales & Staircasing Manager with all sales and staircasing related activities, ranging from day to day delivery of the resales and staircasing programme from pre-sale to reservation, to ensuring sales are progressed in line with current targets whilst keeping our customers informed every step of the way.

Some of the key duties include:

You’ll already have experience of the shared ownership resales and staircasing process gained within a housing/development organisation. You’ll be experienced in dealing with external stakeholders such as Solicitors, Brokers, Surveyors, Developers and Agents. You’ll have excellent customer service skills and the ability to communicate effectively to a wide range of audiences with an excellent telephone manner along with a strong drive to hit targets.

You’ll need to be organised and have the ability to work in a busy, performance focused working environment with excellent attention to detail. You’ll be working independently, therefore, you’ll need to demonstrate you have the skills to be proactive and use your own initiative, and manage your workload with minimal supervision. You'll be solution-focused with a willingness to constructively challenge and contribute ideas for improvement, you’ll have already have experience of delivering against challenging performance targets.

We’re seeking a confident, positive, resilient and target driven person with excellent communication skills.

What you can expect from us

Clarion is dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

Other perks

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.

Closing Date: Monday 13th March 2023 at midnight.

For further details on this vacancy, please click ‘apply’.

You can download the role profile here –

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.

About Latimer

Latimer is the development arm of Clarion Housing Group. What sets Latimer apart is a long-term commitment to the people who live in our homes. Our model is not to build and then move onto the next site. We are long-term stewards of place, committed to making a difference by building sustainable and thriving communities.

The surplus from Latimer developments are reinvested into Clarion Housing Group to build more affordable homes, improve and maintain existing social homes and support communities.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.