Customer Insights Quality Manager (Networks) London
Job description
Customer Insights Quality Manager Location: London, Newbury, Glasgow, Manchester or Birmingham (*Hybrid) Working Hours: Full time 37.5 hours per week - Mon to Fri *Hybrid At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are. Who We Are We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. Join our Vodafone UK Networks team, where we're continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen - simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers. What you'll do A new opportunity within our growing Quality and Performance team has arisen for a Customer Insights and Quality Manager. Your role will focus on Analysis of Customer Insights and to act as a team SPOC for Customer Experience topics. You will establish necessary governance processes with UK teams executing customer experience surveys. To regularly address all customer experience issues within the team and drive us towards the best customer experience in UK. To grow this new UK Customer Insights Quality team. This role involves cross functional working and collaboration with Engineering Teams, Senior management, Business and Marketing teams so your ability to build relationships and translate technical challenges effectively will be a key element of your role. Who you are Excellent analytical and organizational skills, analytical and systematic thinking Ability to adapt quickly in a fast-changing environment Very good communication and stakeholder management skills Basic knowledge of Mobile Network architecture and KPI metrics impacting customer experience Basic knowledge of Fixed Network architecture and KPI metrics impacting customer experience Extensive experience with modern analytical platforms/tools (Tableau, Quic, PowerBI…) STEM Degree highly beneficial or equivalent industry experience Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. Together we can Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance. #LI-Hybrid Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey. Vodafone
