Customer Hub Advisor x3 Letchworth, England
Job description
Hours: Full Time
2x 12 month FTC
1x Permenant
Closing Date: 18th September 2023
Settle could have the exciting opportunity you’ve been looking for, we’re recruiting three Customer Hub Advisors to join us. You will be the first point of contact for customers, representing settle as the “face” of our business. You will provide an excellent service that is easy to access, simple to use and focusses on resolution first time – building trust with customers and stakeholders in the process. You will work collaboratively with colleagues, taking a bold approach as a champion for customers.
Job requirements:
Respond to and resolve a wide range of customer enquiries received through different channels including calls, emails, and live chat.
Provide an excellent customer service when responding to a wide range of tenancy management issues
Have excellent customer service skills and be able to manage difficult and challenging circumstances.
Manage and process customer mutual exchange requests
Accurately process tenancy changes, successions, and assignments of tenancy, escalating any cases requiring legal intervention
Accurately assess Common Housing Register applications in line with policy
Identify and raise safeguarding concerns
Raise purchases orders and goods receipt as needed
Progress applications and manage repairs/arrears for garages - minimising rent loss
Raise purchases orders and process invoices as needed
What we're looking for:
Have a warm, positive, caring and engaging approach
A flexible attitude to work, and work patterns - working effectively with a variety of colleagues and adapting to a changing environment and expectations
Excellent verbal and written communication skills
Carry out administration work to a high standard
Experience of providing an excellent customer service
Able to organise and prioritise your workload
Able to respond effectively to difficult /challenging situations and customer behaviour
You may be contacted to discuss your application further by a member of the Customer Hub Team. As part of the recruitment process for these vacancies, there will be a half day assessment centre held in our Letchworth office, if shortlisted, you will be contacted to confirm dates and times following the closing date.
What we offer:
We offer some excellent benefits including generous holiday allowance, corporate performance pay award, enhanced maternity/ paternity/ adoption leaves and stakeholder pension scheme. Further to this Health care cash plan and Life assurance options are available too.
We always like to encourage our teams to develop and so we offer many training and development opportunities. We’re also proud to say we offer Counselling sessions.
We look to offer a flexible working approach where we can, and most roles (business dependant) usually offer a hybrid working model.
In 2003 the council homes in North Hertfordshire were transferred to a new housing association with the aim of improving tenants’ homes and creating the capability to build more affordable housing.
In 2018 we became settle. The change reflects how we have evolved as an organisation with a clear identity and a passion for delivering more high-quality affordable homes. As the name suggests we want customers to be able to settle – to find somewhere they can establish themselves, create a life, a community and prosper.
Getting the basics right, creating a great customer experience and delivering new homes to meet local needs are what makes settle a great housing association. This doesn’t happen by chance – we focus on neighbourhoods, helping with employment and support and by tackling loneliness.
The commitment, passion and care that our colleagues demonstrate every day is what makes us special. We are proud to work in social housing, we care deeply about the lives of our tenants and how we can help, and we are committed to making settle the housing association in Hertfordshire and Bedfordshire.
PLACEHOLDER
