Customer Host - Sleeper (12 months FTC) Penzance, England
Job description
Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With over one hundred million passenger journeys each year, we carry people to over 275 stations in the Southwest, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel, giving customers a warm welcome and outstanding service.
What is the job?
You'll be working as part of an expanding team of colleagues to provide excellent customer service on board our Night Riviera service. Penzance colleagues predominantly work on our trains travelling between Penzance and Paddington with a day lodging in London. We serve both business and leisure travellers and you will also be providing support to other members of the on-board team and train mangers to ensure a safe, comfortable and enjoyable journey for our customers.
What are the responsibilities?
- To be an ambassador for Great Western Railway by following our values to provide the best in customer service
- To work to the highest standards
- To ensure Night Riviera safety procedures are followed
- To promote and sell the local products we have on board
- To provide an exceptional room service to our customers
- To engage with our customers and ensure they have the journey they deserve
- To maintain a clean, hygienic and pleasant environment
Can you say yes to these questions?
- Are you passionate about delivering outstanding customer service?
- Do you have a flexible approach and the ability to work a selection of shifts over 7 days?
- Are you driven to deliver high level of sales?
- Are you proactive ‘can do' attitude?
- Would you be comfortable working in a regulated environment?
If so, we would love to hear from you!
As a minimum, you'll need to have:
- Previous customer service experience within a sales background
- Cash handling experience
- Previous experience of food safety desirable (full training will be given)
- Excellent communication skills
- The ability to work well with others as part of a team or on your own
- Previous stock control experience
What is the working pattern?
The Customer Host Night Riviera role requires you to work night shifts on a linked rota system based on a 35-hour week.
The shift will vary between 12 and 18 hours and require a day lodge in London.
What is the reward?
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme. Your uniform is provided.
What else do I need to know?
You must live within one hour's travelling time from the station.
This is being advertised to fill current vacancies and create a talent pool for expected vacancies.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
