Customer Experience Team

Customer Experience Team Livingston, Scotland

schuh
Full Time Livingston, Scotland 15930 - 19861 GBP ANNUAL Today
Job description

We have the opportunity for Full Time staff to join our Customer Experience Team at our Head Office in Livingston. The schuh Customer Experience Department is a fast paced environment where the customer always comes first. As a company we lead the way with our customer service effort and believe this is what sets us apart from others. So if this is something you are interested in we want to hear from you! Full training will be provided.
The Customer Experience Department is open 7 days a week. Current opening hours are;
Monday to Friday 8am to 8pm / Saturday 9.30-5 / Sunday 10.30-5
(Opening hours will be extended at busier times of the year)
Full Time hours are 37.5 hours per week. The working week is 5 days from 7, including some evening and weekend hours.
The position will consist of both remote and office based working therefore candidates must be able to travel to our Livingston Head Office.
The Person:
  • We're looking for people with positivity, enthusiasm and a passion for great customer service.
  • We need people to work and communicate effectively as part of a team.
  • We are always looking for confident and hardworking individuals.
  • Genuine and honest people will excel with us.
The Role:
  • Customers can contact us if they want to buy something or if they have a problem. In either case we treat every customer with a sense of fairness and individuality.
  • Great opportunities for career development.
You will be expected to:
  • Effectively engage with customers via video and text chat services.
  • Deal with service related queries through various social media platforms.
  • Deal efficiently and professionally with customers via phone and email.
  • Help our high street stores with any problems or queries.

About the location

Neilson Square is the home of our original warehouse and distribution centre, as well as many head office functions. Situated in Livingston, our site is in-between Edinburgh and Glasgow and very easily reached by car and public transport.

Customer Experience Team
schuh

www.schuh.co.uk
Livingston, United Kingdom
Colin Temple
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Private
Department, Clothing & Shoe Stores
1981
Related Jobs

All Related Listed jobs

driver
TBS Stockton-on-Tees, England 22880 - GBP HOURLY Today

Trinity Business Support are currently looking for a HGV 2 Driver for our Stockton based client.

Our client are specialise in the...

Caregiver / Personal Care Assistant
Seniors First Coventry, England 12 - 13 GBP HOURLY Today

Provide companionship and engage in social activities with clients. Assist with activities of daily living, including bathing, dressing, grooming, and toileting

People and Culture Coordinator
Nobu Hotels West London Today

People and Culture CoordinatorNobu Hotel London Portman Square 22 Portman Square, London (West), London, W1H 7BG SHARE: THE ROLE OF PEOPLE AND...

Waiter/Waitress
Sunday in Brooklyn London, England 13.5 - 15 GBP HOURLY Today

Experience in hospitality or similar guest facing role. Be 18 years or older in order to sell alcohol. Ability to work clean and tidy even under pressure.

Customer Advisor
Boots Bude, England 10.42 GBP HOURLY Today

Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only). Generous staff discount (with enhanced discounts for Boots