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Customer Experience Team Livingston, Scotland

schuh

Full Time Livingston, Scotland 16333 - 21000 GBP ANNUAL Today

Job description

We have the opportunity for Part-Time staff to join our Customer Experience Team at our Head Office in Livingston (Evening and weekend availability is a must and all positions are office based). The schuh customer experience department is a fast paced environment where the customer always comes first. We believe every customer should leave us thinking WOW!

As a company we lead the way with our customer service effort and believe this is what sets us apart from others. There are a number of benefits to joining schuh including employee discount, access to perks and an extra day holiday to celebrate your birthday!

So if this is something you are interested in, full training will be provided – we want to hear from you!

The Person:

We're looking for someone with positivity, enthusiasm and a passion for great customer service.

We need people to work and communicate effectively as part of a team.

We are always looking for confident and hardworking individuals.

Genuine and honest people will excel with us.

The Role:

Customers can contact us if they want to buy something or if they have a problem. In either case we treat every customer with a sense of fairness and individuality.

You will be expected to:

Effectively engage with customers via our live chat services.

Deal with service related queries through various social media platforms including WhatsApp and Facebook Messenger.

Deal efficiently and professionally with customers via phone and email.

Help our high street stores with any problems or queries.

Training for the position requires working shifts in the office therefore candidates must be able to travel to our Livingston Head Office. Evening and weekend availability is a must.

About the location

Neilson Square is the home of our original warehouse and distribution centre, as well as many head office functions. Situated in Livingston, our site is in-between Edinburgh and Glasgow and very easily reached by car and public transport.

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