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Customer Experience Team Livingston, Scotland

schuh

Full Time Livingston, Scotland 16547 - 21000 GBP ANNUAL Today

Job description

We are looking for Full-Time staff to join the CX Team at our Livingston Head Office.

The schuh Customer Experience Department is a fast paced, dynamic and forward thinking environment where the customer always comes first. We believe every customer should leave us thinking WOW!

As a company we lead the way with our customer service effort and believe this is what sets us apart from others.

So if this is something you are interested in, full training will be provided – we want to hear from you!

The Person:

We're looking for someone with positivity, enthusiasm and a passion for great customer service
We need people to work and communicate effectively as part of a team
We are always looking for confident and hardworking individuals. Genuine and honest people will excel with us

The Role:

Customers can contact us if they want to buy something or if they have a problem. In either case we treat every customer with a sense of fairness and individuality
Effectively engage with customers via our live chat services
Deal with service related queries through various social media platforms including WhatsApp and Facebook Messenger
Deal efficiently and professionally with customers via phone and email

Help our high street stores with any problems or queries

Perks of the job include:

Competative rate of pay
Up to 40% product discount for those amazing sneaks you want. You can also share this with your loved ones.
Up to 29 days holiday (including bank holidays) increasing to 34 when you have been with us three years
Your birthday off to celebrate you
Flexible working hours / contracts to work when suits you
Perk platform for hundreds of discounts
Stream your wages as you earn them to get paid your way
Employee assistance programme to support your wellbeing
A pension scheme to help you save for the future

Training for the position requires working shifts in the office therefore candidates must be able to travel to our Livingston Head Office.

Once training is complete, we offer the option of office / remote hybrid working and future porgression opportunities across the department and business.

#INDLP

About the location

Neilson Square is the home of our original warehouse and distribution centre, as well as many head office functions. Situated in Livingston, our site is in-between Edinburgh and Glasgow and very easily reached by car and public transport.

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