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Customer Experience Supervisor

The Ambassador Theatre Group (ATG) is the global leader in live theatre. We own and operate close to 50 venues in the UK and US, we’re an internationally award-winning producer, and a market leading theatre ticketing business.

Every night our theatres welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, you know every visit is special. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again.

What makes us different? We believe the show isn’t enough. An amazing visit to the theatre is about the whole experience, from purchasing your ticket to your drinks in the interval to telling your friends about it afterwards!

We are dedicated to delivering the best customer experience possible through innovation, making the experience of visiting an ATG theatre better than any other. From our Ordertorium service, delivering drinks and snacks directly to your seat, to the premium service in our cocktail bars which offer only the best quality wine, spirits and confectionary, our focus in on making sure every customer has a fantastic time.

As part of our Customer Experience Team you’ll make those fantastic experiences happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service whether you’re welcoming audiences or working behind the bar. You’ll ensure we meet our financial targets by selling products and packages on the night and by making sure customers want to return.

So, if you’re looking for an enjoyable and flexible role at the heart of the theatre industry, this role could be for you. Full of variety, it’s both fun and challenging. You’ll take responsibility for a wide range of tasks as part of an ambitious team who are just as passionate about theatre as you are, working in our unique theatre with an ever-changing programme of events.

What are we looking for?

A great candidate for this job will:

• Have a great work ethic and care about quality
• Be observant and focussed on the customer
• Relate well to others
• Communicate effectively
• Be proactive, decisive and get things done
• Think creatively
• Have ambition and drive
• Have a flair for sales

Further information on the role and the skills you’ll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html

If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

Closing Date

01-05-2023 at 12:01

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