Customer Experience Operative Croydon, England
Job description
Do you pride yourself in having outstanding communication skills with a passion for all things skincare and beauty?
Are you customer-orientated, always ensuring that you deliver the best customer service experience at all times? We're looking for outstanding, customer-orientated, Customer Support Operatives to join Tropic's Ambassador Experience team!
The purpose of this role is to ensure that all customers and Ambassadors receive the friendliest and most helpful customer service support. You will provide telephone and email support, ranging from advice on products, returns, refunds and exchanges to communicating feedback and resolving issues from our Ambassadors or customers via telephone, email or any other channel.
*Responsibilities
*
- Resolving all Customer and Ambassador queries, including complaints.
- Communicating courteously and providing customers with help and advice by telephone, email and chat.
- Collaborating with various departments to seek further product information to resolve queries.
- Keeping up to date with any changes made to Tropic’s products.
- Recording relevant data and statistics into excel spreadsheets.
- Varied department administration, including completing spreadsheets and processing returns, refunds and exchanges.
*About you
*
- Previous customer support experience is essential.
- Love people and be an expert communicator.
- Be excited about the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends!
- Go the extra mile and have excellent customer service.
- Be happy to be in touch with our Ambassadors via email, phone and social media.
- Be up for getting stuck in and ready to tackle something new.
- Be looking to join a vibrant team in a growing business.
- Have ideas to burn, problem-solving skills and a drive to learn as much as possible.
- Have previous administrative experience and the ability to work to tight deadlines.
- Have experience with Zendesk (an advantage but not essential).
*Additional
*
- Full-time, rolling shifts 8am to 4pm or 11am to 7pm, between Monday to Friday. Weekend shifts are 9am to 5pm.
- Training will take place across Monday to Friday in person and possibly over video calls.
- Our office is conveniently located a short walk from Beddington Lane Tram stop, which is connected to East Croydon and Wimbledon - both 20 minutes away. Travel time from within South London is approximately 30 - 35 minutes.
- Free, on-site parking is available.
- 25 days annual leave plus other fantastic perks!
- Positions available immediately.
- Starting salary up to £25,000 per annum
*About Tropic
*
At Tropic, beauty means the world to us. This powerful drive to make a positive impact has seen Tropic grow from our founder and CEO, Susie, selling jam jars of Body Smooth at Greenwich Market, to one of the UK’s fastest-growing beauty businesses on a mission to protect the planet and people, one product at a time.
We have a plant-powered, clinically proven, and multi-award-winning range boasting over 10,000 5\* Trustpilot reviews and 300+ industry awards (and counting...). As well as donating 10% of profits to charities and good causes (United World Schools, The Trussel Trust, and Reef Restoration Foundation, to name a few!), our products are freshly made at our Surrey HQ, with ingredients sustainably sourced from tropical regions around the world, and certified vegan, cruelty-free and CarbonNeutral®.
Healthier. Greener. More empowered – that’s the Infinite Purpose behind everything we do. Does this ethos sound like you? If you’re a skincare and planet enthusiast, our dynamic, diverse, and talented team needs you!
Job Type: Full-time
Salary: Up to £25,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: Hybrid remote in Croydon
