Find More Than 10K+
United Kingdom Jobs

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

Orbit are looking to recruit an experienced Operations Manager to deliver on our nationwide customer support programme - Better Days. You will manage a team of thematic leads, ensuring the effective commissioning of services and contract management of delivery. You will also be responsible for ensuring our customer support programmes and activities are well coordinated and inclusive with the aim of being industry leading within the housing sector.

This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.

What you'll achieve

Your day to day duties will include, but not be limited to:

• The development, commissioning, contract and risk management of our overall Universal Better Days programme
• Manage a team of thematic specialists to ensure good practice and industry expertise directly influences our programme of services
• Work with external partners to deliver high quality support services to our customers that is fully integrated with our operational delivery
• Oversee income generation plan that is focussed on developing medium to long term income revenue whilst enhancing the offering to our Customers
• Accountable for managing, monitoring and controlling annual budgets circa £1m+

What you'll bring

Essential skills

• Ability to manage large scale and complex partnerships and delivery programmes, including contract management
• Demonstrable experience of managing successful teams.
• Proven experience in managing customer support projects and programmes with track record of delivering results and continuous improvement in service delivery.
• Ability to write and present Board level reports including performance and impact reports and communicate effectively to a range of internal and external audiences, both verbally and in writing
• Experience in commissioning delivery programmes and other contractual delivery, including the management of risk, compliance and GDPR.

Desirable skills

• Previous experience of working within Housing Sector or working knowledge of the sector.
• Experience of designing and implementing evaluation activity.
• Experience of building effective networks and partnerships that lead to revenue generation/ funding and increased outcomes for customers.

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

• Online application
• Interview(s)
• Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.