Customer Experience Officer Walsall, England
Job description
We are looking for an enthusiastic and personable individual who will join our Customer Experience Team who are responsible for the admissions process from website to enrolment. Your main responsibility will be to monitor, manage and update all internal admissions portals including UCAS, ensuring a quality service to potential students and to help deliver increased enrolments.
Working closely with the Curriculum teams across college, you will support the customer journey from ensuring the website is up to date, responding to course enquiries, support with the organisation of open days and tracking student applications from initial enquiry to enrolment.
An enthusiastic and personable individual, you must be passionate about ensuring that all of our customers have a quality experience along their application journey.
For full specification requirements please refer to the job description.
In return, we offer
- Competitive salaries.
- Up to 29 days annual leave with generous additional closure days.
- Enrolment into the West Midlands Pension Fund with generous employer contributions.
- Outstanding staff training and team building programme.
- ZEST is the College’s Health & Wellbeing initiative for our staff.
- Staff incentive schemes including Ride to Work scheme and ‘Best of Walsall’ discounts.
- Simply Health care scheme.
- Employee Assistance Programme.
- Reward and recognition scheme.
- State of the art campuses with the latest industry facilities, including our Graduate Salon of Hair and Beauty and on site Little Professors’ Nursery.
- Access to ‘The Hub’ offering a Gym, Spa & Sports Clinic and The Littleton Restaurant.
We are passionate about promoting equality of opportunity and creating a working environment where diversity is recognised and celebrated and everyone has the chance to reach their full potential. Our environment is diverse in character and student population. We particularly welcome applications from candidates from Black Minority Ethnic origin and those with a disability.
Walsall College is committed to safeguarding our children and young people/vulnerable adults. We uphold fundamental British Values and expect all our employees to do the same. All appointments are subject to safer recruitment checks, including previous employment checks, online searches and an Enhanced DBS Check.
