Customer Experience Officer Douglas, Scotland
Job description
About the role and our team
Are you looking for a challenging and rewarding career opportunity?
We are looking for an enthusiastic and self-motivated individual to join Government Technology Services as an Executive Officer.
Within this role, you will work as part of a small, dedicated team to support the delivery of exemplary customer service to our customers across Isle of Man Government.
The ability to organise yourself in a fast paced, multi-service environment where there is need to respond quickly to changing demands is essential. You will have strong and demonstrable customer service, interpersonal and consultative skills and be able to engage with a range of colleagues, customers and stakeholders on a daily basis.
Your responsibilities will include:
- Supporting the wider Customer Experience team
- The development of long term relationships with customers and colleagues at all levels of the organisation
- Act as a point of contact for customers within Government Technology Services, through emails and attendance of meetings
- Prepare detailed reports on the overall performance of Government Technology Services against our agreed Service Level Agreements
What can this role offer me?
If working flexibly is important to you, you’ll be happy to know we operate a flexi-time system making it easier to reclaim any additional hours worked and to fit your other commitments around your work life.
You can take advantage of the excellent opportunities we provide for personal and professional development. This includes the use of our Learning, Education and Development Centre and the fantastic range of fully funded courses we support.
As a Government employee, you will also be able to benefit from the Activ8 scheme, which provides sporting opportunities in your local area by qualified coaches.
To find out more about the benefits you can enjoy by working with us click here.
How to find out more and apply
For more information please see the attached job description and person specification, alternatively contact Sarah Dodsworth via [email protected].
For further information on applying for roles within the Isle of Man Public Service, please read our Notes for Applicants and Isle of Man Government People Qualities guidance.
Applications for this post will be accepted up to midnight of the closing date specified. You’ll need to upload your latest CV to your application, and we recommend that you also include a cover letter that explains your motivations for applying, and that demonstrates your suitability for this post. If you have difficulties applying online please contact the Recruitment Team on 01624 686300 or by email at [email protected].
A relocation package and interview expenses are not available for this role.
We support flexible working and equality, diversity and inclusion in our recruitment
The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man. We welcome applications from diverse backgrounds and would encourage you to apply.
The Isle of Man Public Service is an equal opportunities employer which supports and promotes flexible working. We understand its benefits in improving work-life balance and supporting health and wellbeing and, in its different forms; it is widespread throughout the Public Service. We are happy to discuss part-time or flexible working arrangements, including job share partnerships, for our roles (where possible) and if interested you should discuss this with the Hiring Manager.
Find out more about where a career in the Isle of Man Public Service could take you at hr.gov.im/careers.
