Customer Experience Executive Sunderland, North East England, England
TROO LTD
Full Time
Sunderland, North East England, England
24000 GBP ANNUAL Today
Job description
Overview.
We are looking to grow our highly successful business based from our head office in Sunderland and are recruiting for a Customer Service Advisor in the b2b Energy sector. This role is a critical part of the business, as you are responsible for managing both the administrators and customer experience team
This role requires a person who is extremely customer focused. Experience in a similar role is essential.
The Role.
- Managing a portfolio of customers: assisting with queries, complaints and driving customer service excellence
- Ensuring SLA deadlines are met
- Speaking with customers via email and phone to ensure their service agreement is met
- Dealing with customer queries in line with the business values
- Working with members of the senior management team
About You.
- Can manage your own workload/Diary
- Self-motivated and have a passion for success
- Ability to work under pressure when needed
- Excellent communication skills – professional and articulate
- Ambitious character, driven and passionate
- Computer literate: Word, Excel, outlook etc
- An ability to work in fast-paced, self-directed, professional environment
- Team Player
Package.
- £24,000
- We promote a work life balance Monday to Thursday 9am-5pm, Friday 9am – 3pm
- Sunderland Doxford park – near public transport and on-site parking
Benefits.
- Total of 28 days holiday with all bank holidays off, never work evenings or weekends
- On-Site Parking
- The opportunity to study for registered qualifications
- Discounted corporate gym membership at David Lloyd Clubs (Luxury gym, swim, and racquet club)
- In house training team
- Birthday off paid
Job Type: Full-time
Salary: £24,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
