Customer experience design intern London, England
Job description
Job Description
Would you like to learn how the LEGO Group works with strategic design, conducts user research and builds experiences that kids and adults love?
Come and join us in the Ecosystem development team in London. Learn by doing, with guidance from experienced LEGO employees, who will help you to develop value proposition, user journeys and prepare workshops.
Eligibility
- This is a paid internship. We are open to full-time (37.5h/week) 12-month internship placements, or student workers who are able to commit to 20h/week. This role would require the ability to work from our London office 3 days per week.
- Currently pursuing a university degree in Service Design, User Experience Design and Human Computer Interactions or a related design or behavioural science discipline.
- Be a student with the right to work in the UK already in place.
- Available to start working in September 2023.
- Along with your CV, please share a cover letter describing why you are interested in and a good fit for this internship, as well as your availability (start date/duration/weekly hours).
Core Responsibilities
- Support delivery of the value proposition for an audience with the specific focus on cross-experience user journeys.
- Help develop user journeys and service map across LEGO branded ecosystem.
- Conduct desk research and benchmarking analysis.
- Support business design activities such as workshops, stakeholder interviews, business intelligence gathering, creative brainstorms, visioning, and KPI development.
- Review and analyse available insights and data to define and deliver differentiating and market leading experience.
Do you have what it takes?
- Strong analytical skills.
- Ability to translate complex data analysis into stories to gain stakeholder buy-in.
- Enjoy working in cross-functional teams.
- High level of enthusiasm and passion to learn.
- Good presentation and communication skills in English.
- Great attention to detail.
- Proficient level of verbal and written English.
The internship salary and benefits will be shared at interview stage.
What’s in it for you?
Here are some of what to expect:
- Family Care Leave – We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
- Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
- Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
- Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. The hiring team will discuss the principles of our hybrid work model 'Best of Both', role eligibility and frequency with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
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