Customer Experience Assistant - Hospitality (casual) Aberdeen, Scotland
Job description
We are looking for enthusiastic, confident and friendly Customer Experience Assistants (Hospitality) to join our Hospitality/Food and Beverage team on a casual basis. You'll work in our bars and cafe bars at our city-centre venues His Majesty's Theatre, Music Hall and the Lemon Tree.
You'll provide exceptional customer service and perform hospitality duties in the preparation and service of drinks and food to customers at our bars and cafe bars, ensuring that our customers have a safe and memorable experience. This includes a "crush bar" pre-show and interval service with high volumes of customers requiring service over a short period of time at all three venues, and our day-time cafe bar service at Coda (Music Hall) and the Terrace (His Majesty's Theatre). You will also assist in our hospitality service for corporate hospitality, conferences and events.
Successful candidates will ideally have experiences of working in bards, cafe bars, have barista or waiting experience, although training will be provided. You will be experienced in dealing with the public, love working as a team, have excellent communication skills, be confident, pro-active and friendly. You have the customer experience at the heart of everything you do. Due to licensing laws, you wil be aged 18 or over.
We have vacancies which are flexible to cover a variety of shifts across days and evenings. Due to the nature of our business, regularly availability at weekends, particularly Friday and Saturdays, and evenings is essential.
If you are passionate about hospitality and customer experience, and are ready to create a spark, please get in touch - we'd love to hear from you!
Aberdeen Performing Arts is an award-winning creative hub at the heart of city life. We run three city centre venues, His Majestys Theatre, the Music Hall and the Lemon Tree and four city centre festivals, Granite Noir, Light the Blue, Delve and Rise Up. Aberdeen Performing Arts is a real living wage employer, with the hourly rate for this role being £10.90, and we offer an excellent benefits package which includes staff discounts and offers.
For more information about us, the role, and to apply online, visit www.aberdeenperformingarts.com/work-with-us/. Alternatively, send us your CV and covering letter (in a format which is most comfortable to you) which tells us:
- why you would love to work with Aberdeen Performing Arts
- why you are perfect for this role
- how you would create a SPARK (with reference to our values)
to [email protected]. If applying by email, please also complete our online Diversity and Inclusion monitoring form.
Closing date for applications: 10 September 2023
You may wish to apply by video or audio in addition to sending us your CV. To do this please ensure it is saved in an easily accessible format and send via a We Transfer link to [email protected]. Videos should be no longer than 5 minutes long (maximum). If you have access requirements or need additional support to apply or to progress your application, please let us know so we can help - this information will not be a factor in our decision making. We run a Guaranteed Interview Scheme, which offers disabled people or those who are care experienced a guaranteed interview, if they meet the essential criteria for the role. Please let us know in your application if you would like to be considered in the Guaranteed Interview Scheme.
We are an equal opportunities employer and are committed to the principle of diversity in all areas. In that spirit, applicants with diverse backgrounds, experiences, ability and perspectives are encouraged to apply.
