Customer Experience Assistant

Customer Experience Assistant Hawick, Scotland

Live Borders
Full Time Hawick, Scotland 9.9 - 10.1 GBP HOURLY Today
Job description

JOB DESCRIPTION

Post Title:

Customer Experience Assistant

Directorate:

Commercial – Heart of Hawick

Reporting to:

Relevant Service Manager

Job Purpose:

The Customer Experience Assistant will act as the first point of contact for customers across all our facilities and services, promoting a friendly, clean and welcoming environment and ensuring an excellent customer experience.

Responsibilities:

  • Ensure the Customer Experience is of the highest standard so that the reputation of the service is enhanced and sales targets are achieved.
  • Meet and provide an excellent welcome for visitors to the venue.
  • Accurately deliver local visitor information using a range of resources including, on site materials and digital tools.
  • Collect and record sale data.
  • Promote personally and collectively the ethos of complete customer care in all areas of the service within and outwith the venue.
  • Carry out ticketing and retail sales to the public (operating computerized till and ticket booking system), accurately follow cash handling, cashing up and reconciliation procedures.
  • Maintain health and safety and hygiene in all areas and to assist in the event of an emergency.
  • Display, prepare and serve food/beverages.
  • Follow all alcohol sales procedures.
  • Ensure quality and offering of service is maintained.
  • Control stock rotation and manage stock levels.
  • Adhere to Environmental Health standards, recording temperatures, personal hygiene, cleanliness of work area/customer areas and bar.
  • Follow daily cleaning and housekeeping tasks associated with maintaining an excellent customer service experience, including but not limited to; clearing tables and disposing of waste food, washing up, cleaning of equipment and stores.
  • Any other duties as specified by Supervisor or Manager.

Other details:

Requirement to work out of hours or weekends – regular evening and weekend work will be required.

Any training required will be provided.

Requirement for PVG/Disclosure check – no

Person Specification

EDUCATION

Essential

Assessed by

Desirable

Assessed by

Good standard of education

A

EXPERIENCE

Essential

Assessed by

Desirable

Assessed by

Experience in a customer service role

A/ I

Experience of cash handling

A/ I

Experience in a food service role

A/ I

Customer Service Experience

A / I

SKILLS AND KNOWLEDGE

Essential

Assessed by

Desirable

Assessed by

Communication skills

I / R

Verbal and numerical skills

I

Ability to use initiative

I / R

Problem solving

I

PERSONAL ATTRIBUTES

Essential

Assessed by

Desirable

Assessed by

Warm, friendly and personable

A / I / R

KEY

A - Application

I – Interview

R– Reference

T - Test

Job Type: Part-time
Part-time hours: 24 per week

Salary: £9.90-£10.10 per hour

Benefits:

  • Cycle to work scheme
  • Flexitime
  • Gym membership
  • Life insurance
  • Sick pay
  • Wellness programme

Schedule:

  • Flexitime
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Hawick, TD9 0AE: reliably commute or plan to relocate before starting work (required)

Experience:

  • customer service: 1 year (preferred)

Work Location: One location

Application deadline: 08/03/2023
Reference ID: 0726

Customer Experience Assistant
Live Borders

www.liveborders.org.uk
Galashiels, United Kingdom
Unknown / Non-Applicable
201 to 500 Employees
Non-profit Organisation
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