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What does a Customer Experience Agent do?

As a Customer Experience Agent, you will help support vulnerable people to live independently, by providing a range of different services. You will monitor assistive technology solutions, which includes critical equipment such as falls detectors or smoke and door sensors. You will also need to provide a range of wellbeing checks; either face to face(full driving licence required) or over the phone including medication prompts, emotional support and reassurance, contacting next of kin and emergency services. In addition, you be required to help arrange maintenance repairs, provide a mental health helpline, monitor CCTV, support colleagues with safeguarding concerns.

“You have to think on your feet, and every day is different!” - quote from a current colleague

Sound like you?

We need a motivated individual who is patient and shows empathy to our callers. Someone who can work in a fast pace service, but can remain calm, professional and react effectively and efficiently to our most vulnerable customers.

You will have experience of working in a customer facing team environment and experience of working in a telephone support service. You will also be educated to NVQ level 2 or equivalent in Telecare, Care, Housing, Customer Service, Business Administration, ITC), or be able to demonstrate relevant work experience.

Above all, you will be passionate about supporting vulnerable people and have NCHA's core values at heart.

Working hours

This is a 24hr service so you will be required to work on rota basis on the below shift pattern:

Early 6am to 2pm

Late 2pm to 10 pm

Night 10pm to 3am or 10pm to 2am

Now more than ever, we need people like you!

Just click apply!

All communication will be via your registered email address.

We may close this vacancy early should we receive sufficient interest. Previous applicants need not apply!

Please note that we are not currently offering visa sponsorship.

NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, women, as they are currently under-represented within our workforce and specifically within in our Property services department.

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We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.