Customer Experience Advisor opportunities

Customer Experience Advisor opportunities Birmingham, England

Platform Housing Group
Full Time Birmingham, England 28304 - 31449 GBP ANNUAL Today
Job description

Are you experienced in the investigation of complaints and are passionate about making a real difference?

We currently have some exciting permanent opportunities available within our Customer Experience Team and are looking for two experienced advisors to join us on a fixed-term basis.

We currently have one Fixed term contract available until January 2024 and the other is available until March 2024.

This is an exciting time for the Customer Experience Team, we have reviewed the current operating model and are changing the way we work to make us more effective. We are looking for four experienced Customer Experience Advisors that will specialise in either investigations, quality assurance or triage but will be able to work collaboratively with all the Customer Experience Team Advisors to enable us to effectively manage workloads.

These roles will be key in driving and enhancing our customer/people centric culture, ensuring that customers are heard and understood and receive an outstanding end to end customer journey that ensures we deliver our corporate strategy, live our values, and create proud people matter customer experiences.

We are looking for people who are:

  • Experienced in the investigation of customer feedback and complaints.

  • Experienced in multi-channel responses to customer feedback, including social media, googles reviews, letter writing and informal communication methods

  • Experience of complaint audits

  • Able to deal with sensitive and controversial issues in a professional manner.

  • Experienced in working in partnership with colleagues and external stakeholders at an operational level.

  • Experienced in working alongside and influencing teams and processes to resolve complex issues.

  • Experienced in introducing or recommending new or improved services and able to seek improved ways of working

  • Previous experience working in the housing sector would be advantageous.

  • It is essential that you have a driving license for this role, and you will also need to undergo a DBS check prior to your employment.

Please note that although this role is home based you will also be required to attend meetings at our Worcester/Solihull office and on occasion will be required to visit customer homes as part of some case investigations (these can be anywhere within the geography of our housing stock)

Some of the great benefits we can offer you:

  • Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave

  • Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave

  • Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts

  • Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more

  • Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 8% (inclusive of life assurance and dependent on employee contributions)

  • Learning and Development opportunities

  • Salary sacrifice electric vehicle scheme and cycle to work scheme

  • Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

If this sounds like the place for you then we’d love to hear from you. For more information or an informal discussion about this role, please contact one of our Customer Experience Team Leaders via email: , or

We aim to hold interviews for this role on 7th June 2023 and will contact you to arrange these once successfully shortlisted.

Customer Experience Advisor opportunities
Platform Housing Group

www.platformhg.com
Birmingham, United Kingdom
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
Grantmaking & Charitable Foundations
Related Jobs

All Related Listed jobs

Fibre Engineer
Thames Network London, England 18000 - 25000 GBP ANNUAL Today

Driving license prefers for this job but not necessary. Preferred training experience such as street work SWQR photo card, Openreach pole and duct courses such

food service worker
Bella Italia London, England 10.420192307692307 - 7.4899038461538465 GBP HOURLY Today

At Bella Italia we believe that the best moments in life are those spent with loved ones, sharing food, friendship, laughter and the joy...

Cleaner
Playtech London, England 20000 - 22000 GBP ANNUAL Today

General knowledge of cleaning products, supplies, and techniques for cleaning. Stock fridges with soft drinks and cupboard with teas, coffee, coffee beans,

Care Assistant
Green Trees Care Home Barnet 10.5 - 11 GBP HOURLY Today

Providing physical and mental stimulation by taking part in recreational and social activities with residents, both individually and as a group.

Care Assistant (Days)
Trinity House Care Home (D) Edinburgh, Scotland 11 GBP HOURLY Today

At least 6 months experience working as a Care Assistant OR/. Interested in working with the elderly, should you not have previous experience in this field,